Principal User Experience Designer

Job Description:

The Role

Fidelity Charitable is looking for a Principal User Experience Designer who is passionate about their craft and making charitable giving simple, effective, and approachable for all audiences. As a team, we are crafting experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. This role will support the Associate Experience as we transition the contact center to new tools and ways of working. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative.

Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching

• Partner with the product owner to help inform product strategy

• Work across the organization to drive consistent customer experiences

• Contribute to the culture of the UXD group

• Coach and mentor junior designers across the group

• Have a drive to design the overall end-to-end user experience – from the big picture (the overall user experience and consistency across an entire product) down to specifics of UI layout for a feature or flow
  

The Expertise and Skills You Bring

• 7-10+ years of UX or related experience is preferred

• A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred

• Experience working on agile teams delivering value in digital products preferred

• Experience running and/or using research to support evidence-focused design decisions preferred

• A digital portfolio we can review online is required

• An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing

• Ability to design across all channels including web, native, and automated

• Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives

• A foundation of development knowledge, both web and mobile

• Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better

• Partnering with user research to understand the customer problems to tackle

• Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions

• An unwavering curiosity to ask why

• Design brings you happiness

Note: Fidelity is not providing immigration sponsorship for this position

The Team

This role supports Fidelity Charitable, a group that supports a wide array of customers including Donors, Advisors, Non-profits, and customers with existing Fidelity relationships. This role is part of the Fidelity Charitable User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Certifications:

Category:

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.