Product Design UX Researcher
Job Description:
Director UX Research (Fidelity Labs – Fidelity Private Shares)
At Fidelity Private Shares, we empower business innovators by simplifying the complex logistics of running a startup. We provide the tools that help founders raise funds from investors and reward employees with equity ownership, handling the heavy lifting of compliance and paperwork so they can focus on innovating. Join us in championing the entrepreneurs who are building the businesses that will shape the future.
Situated in Fidelity Labs, we blend the fast-paced, innovative culture of a tech startup with the rock-solid foundation of a Fortune 500 company. We tackle ambitious challenges—like democratizing private markets—with the creative freedom to fail fast and iterate, all while leveraging Fidelity’s vast network, data, and financial strength. It is an environment designed for builders who want to move at startup speed but demand the impact and reach of an industry leader.
We are seeking a Director of UX Research to drive customer and business outcomes during a critical and exciting period of growth. As the first full-time researcher, you will establish the key pillars of our customer insights strategy: how we collect data (both qualitative and quantitative) and how that data is analyzed to form actionable insights that drive measurable changes to our platform and service models. You will support existing voice-of-customer programs and form a long-term plan for diversifying insights that will inform product and design strategy.
Your primary responsibilities:
Execute Research Programs
- Run qualitative research projects, such as focus groups, product advisory panels, usability studies, and contextual inquiries.
- Set up and monitor Monitor and/or establish quantitative programs, such as usage metrics, dashboards, NPS studies, and surveys.
- Turn complex data and stories into clear, meaningful insights that guide product and service decisions.
- Share insights through storytelling, reporting, workshops, presentations, and conversations that bring users’ voices to life.
- Advise on the selection of key technology platforms and tools, including building the business case for their adoption.
- Advise and consult designers and PMs who need guidance and coaching to ensure quality in their own initiatives.
Lead and Influence Outcomes
- Champion user-centered thinking, influence senior stakeholders, and help teams adopt user-centered ways of working.
- Influence product priorities and strategy through compelling research insights.
- Align research programs with core business needs, KPIs, and strategic outcomes to ensure measurable impact.
The Expertise and Skills you Bring
- 10+ years of user research in a product development setting, with a demonstrated track record of influencing product strategy and leading complex projects.
- Proven SaaS experience, demonstrating the ability to drive iterative product improvements while simultaneously informing long-term strategic initiatives.
- Proficiency in a variety of modern research tools, with demonstrated experience in current quantitative and qualitative platforms.
- Advanced Expertise in a variety of qualitative and quantitative research methods.
- Outstanding communication and presentation skills, with the ability to articulate research findings clearly, persuasively, and strategically to a variety of audiences.
- A polished, compelling portfolio showcasing your ability to lead research across complex user journeys.
- Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
The base salary range for this position is $103,000-211,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.