The Production Associate is responsible for the setup and deployment of participant communications in partnership with the Workplace Investing and Personal Investing organizations and outside vendors. The associate will work with various internal business partners, including Communication Consultants/Analysts, Project Managers, Campaign Managers, and Operations to set up, edit and handle content, and ensure timely delivery of communications. The messaging and material may be informative, regulatory or services in nature.
- Build or edit content related to participant communications, including email, web or print communications using templates with minor HTML and CSS modification
- Setup, configure and publish content to be executable for deployment
- Quality check content, as needed
- Work with requestors to gain approvals of communications
- Work with internal business partners to clarify requirements, prioritize delivery and schedule communications
The Expertise and Skills You Bring
- Strong organizational, interpersonal and project management skills
- Ability to handle and service multiple projects on a timely basis and produce accurate output
- Attention to detail
- Customer service skills
- Quality Assurance skills/awareness
- Inclination toward active learning
- Ability to work under pressure to satisfy tight project deadlines
- Ability to work in a fast paced, high volume production environment
- Written and verbal communication skills to interact with internal business partners
- MS Office skills
- Salesforce, C360 and SDL Tridion experience a plus
- HTML/CSS experience a plus
The Team
We support a variety of business partners within the WI Business Unit with their participant communications needs. Our job is to ensure we complete quality communications in a timely manner for our business partners. We also provide consultative solutions while partnering with our technologies team to meet participant communications needs through several electronic and paper channels. Your role will require you to be highly engaged with an ability to think on your feet and prioritize multiple tasks independently throughout the course of your workday!