Program Delivery Coordinator, Professional & Executive Development
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join the Harvard Faculty of Arts and Sciences?
The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.
About DCE
The Division of Continuing Education (DCE) comprises four academic units serving about 30,000 domestic and international students annually, which allow Harvard to meet the learning needs of intellectually curious and highly motivated students from high school through retirement. Established in 1910, the Harvard Extension School (HES) offers access to Harvard faculty for a diverse community of adult learners, enrolling about 15,000 students. HES offers over 1,000 open enrollment courses — 85 percent of which are accessible online — and provides flexibility through noncredit, undergraduate, and graduate courses, including degrees, certificates, and a premedical program. The Harvard Summer School, founded in 1871, offers around 450 credit and noncredit courses both on the Harvard Campus and online, catering to 10,000 high school, college, and adult learners. Additionally, it offers more than 15 international study abroad programs, hosting up to 300 students each summer. Harvard DCE Professional & Executive Development delivers over 140 noncredit programs annually, reaching more than 3,600 participants through online platforms and its executive development center in Cambridge. The Harvard Institute for Learning in Retirement offers about 140 peer-taught courses to approximately 550 active members.
Job Description
Job Summary:
The Program Delivery Coordinator, a member of the Harvard Professional Development Programs team, supports the pre-planning and delivery of the Division of Continuing Education's (DCE) non-credit, professional development programs.
Job-Specific Responsibilities:
The Professional Development Programs team supports and delivers more than 100 on-campus and online programs each year while working with more than 40 different instructors.
This position will have responsibility for conveying the DCE brand by providing excellent customer service and through keen attention to detail in producing flawless program materials. Duties include preparation of program materials, on-site and online support during program sessions, and involves significant interaction with an international audience of business people on Harvard's campus. This person will be in contact with instructors and other units around the University. Reports to the Program Manager, Harvard Professional Development Programs.
Event Planning and Logistics
- Prepares and assembles program materials for participants
- Helps with setup and program delivery on day-of event both in person and virtually
- Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
- Supports the program for duration of event
- Runs triage as necessary during event; anticipates and supports participant/instructor needs
- Orders pre-readings/cases
- May supervise temporary staff
- Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
- Contributes to improved business process efficiencies
Customer Service
- Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
- Writes clear, concise, and professional responses to participants' inquiries
- Manages program registrations, assisting participants with payment and interacting with finance department
- Works to enhance participant experience throughout session
- Delivers welcome messages to new participants in person and via Zoom
Working Conditions:
This position will be based in Cambridge, MA. Hybrid workplace models in place at DCE with a minimum of 2 days per week on campus. DCE may adjust these as necessary or appropriate.
Physical Requirements:
Must be able to lift 25 lbs
Qualifications
Basic Qualifications:
- Minimum of 3 years' relevant experience, such as event planning/management and or customer service, previous work in professional or executive education setting.
- Education beyond high school may count toward experience.
Additional Qualifications and Skills:
- Bachelor’s degree is strongly preferred
- Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
- Strong attention to detail and ability to follow through
- Ability to multi-task
- Excellent customer service skills
- Ability to be adaptable and flexible when facing unknown situations
- Exceptional oral and written communication skills
- Flexibility and ability to occasionally work longer hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)
Additional Information
- Standard Hours/Schedule: 35 hours per week (Monday-Friday, 9-5pm. May have varying hours ranging from 7am to 7pm)
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity
- Other Information:
- A cover letter is highly encouraged for consideration.
- All formal offers will be made by FAS Human Resources
Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 054. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.