Program Manager

Service Model Design & Transformation – Contingent Team Member

Fidelity Wealth was established to bring us closer to our customers, tighten our focus on unique segments, and enable us to capitalize on new growth opportunities. The Wealth Distribution Service Model Design & Transformation team’s role is to design, test, and implement solutions that deliver on our organization’s strategic initiatives and improve the client and associate experience.

In this assignment, you will act as a member of a Design & Transformation Team using scrum / agile, design thinking, process improvement methods to test solutions in the field. You will have the opportunity to drive outcomes that improve the associate and customer experience, go beyond your area of expertise, and build new skill sets while working in a challenging, fast-paced environment.

The Expertise You Have

• An understanding of financial services/wealth management industry preferred
• Consulting, design thinking, transformation, and/or project management experience highly desired
• Ability to gather, analyze, and synthesize data to generate insights and new solutions
• Ability to design and create effective executive presentations including slide decks, infographics, and storytelling visuals
• Creative thinker with strong execution capability
• Ability to work as a member of a team, and to engage multiple stakeholders across a complex and highly matrixed organization, working across all levels of the organization, including senior leadership

The Skills You Bring

• Proven ability to collaborate in a fast-paced, complex business environment
• Strong executive presence and effective communication skills
• A passion and aptitude for gathering information and exploring possibilities
• Experience working and interacting with individuals of all levels and disciplines
• Organized, with a history of achieving goals
• Strong data and analytical skills
• You have a growth mindset, value learning from different perspectives, and have demonstrated the ability to break down barriers and assure team effectiveness

The Value You Deliver

• Learning and incorporating Agile methodologies and events into daily work
• Daily participation in Sprint activities, including; Customer/Associate based story building/sizing/completion, executing & collecting experiment learnings, gathering input to inform go/no go decisions, retrospective reflection of how work is getting done
• Defining outcomes with the Team Leader(s) and Team Members, one Sprint at a time
• Building practical measurement plans to test and learn new solutions
• Implementing solutions in the organization and facilitating change management
• Regular engagement with our broader system of work to create understanding, generate new ideas and break down barriers to improving outcomes
• Cross-training and supporting other Service Model Design & Transformation Teams and Team Members as needed

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.