At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the impact that individual employees have on the mission of the organization.
Position Summary
We are seeking a professional, organized, and patient-focused Receptionist to join our OB/GYN clinic. This role serves as the first point of contact for patients and visitors and is essential to creating a welcoming, efficient, and supportive front office environment. The ideal candidate will have strong customer service skills, attention to detail, and the ability to manage administrative responsibilities while maintaining confidentiality and professionalism.
Key Responsibilities
- Greet patients and visitors in a courteous, respectful, and welcoming manner
- Answer, screen, and direct incoming phone calls using excellent customer service and phone etiquette
- Schedule, confirm, and manage patient appointments through phone, in-person requests, referrals, and electronic systems
- Verify, update, and document patient demographic and insurance information accurately in the electronic health record
- Collect and reconcile patient copayments and outstanding balances according to clinic procedures
- Manage electronic messages, tasks, and communications in a timely and organized manner
- Review, process, and route incoming faxes and documentation to appropriate staff members
- Send appointment reminders and provide preparation instructions for procedures as directed
- Obtain, verify, and document required patient consent forms
- Maintain and reconcile petty cash balances at the beginning and end of each workday
- Assist with onboarding and training of new staff as assigned
- Coordinate pharmaceutical representative visits in accordance with clinic policies
- Maintain strict confidentiality of patient and employee information in compliance with HIPAA
- Collaborate with clinical and administrative team members to support efficient clinic operations
- Participate in value-based care initiatives and workflow improvement efforts
- Perform additional duties as assigned
Qualifications
- High school diploma or equivalent required
- Previous experience in a medical office or customer service role preferred
- Knowledge of medical terminology and front office procedures preferred
- Proficiency in computer systems, typing, data entry, and office technology
- Strong attention to detail and accuracy in handling patient and financial information
- Ability to maintain professionalism, dependability, and a positive attitude in a clinical setting
Required Skills & Competencies
- Excellent customer service and interpersonal skills
- Strong verbal and written communication abilities
- Ability to manage multiple tasks and prioritize effectively
- Strong organizational and time management skills
- Ability to remain calm and professional in fast-paced or high-pressure situations
- Ability to work both independently and collaboratively within a team
Physical Requirements
- Ability to sit and/or stand for extended periods
- Frequent use of hands for typing, writing, and operating office equipment
- Ability to occasionally lift or move items up to 15 pounds
- Visual acuity to read screens, documents, and patient records
- Ability to hear and communicate effectively with patients, staff, and providers