Refugee Social Services Coordinator

Position Title: Refugee Social Services Coordinator
Department: Refugee and Immigrant Services (RIS)
Division: College Readiness/Learner Supports (CRL)
Location: Downtown Campus
Employee Status: Full-time (grant-funded through 6/30/2026)
Type: Professional Staff Association (PSA)
Grade: L
Salary: ($57,464 -$60,000 annually)
Classification: Tech/ Professional
FLSA: Exempt
Revised: October 2025
Priority Application Deadline:October 17, 2025
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Reporting Relationships
Reports to: Program Director Refugee and Immigrant Services

Supervision Exercised: Functional and administrative supervision exercised over interpreters and case managers.

Job Summary
Located at our Downtown Campus, the Refugee Social Services Coordinator is the dedicated leader overseeing our Refugee Social Services (RSS) program, which helps newly arrived refugee and asylees adjust to and thrive in the United States. In this role, you’ll guide and supervise a team interpreters and case managers by coordinating services and build strong community partnerships- all while making a real difference in people’s lives.

Essential Duties and Responsibilities include the following. Related duties may be assigned.

• Provide leadership, evaluation, and supervision of the RSS grant program team.
• As needed, meet with program participants to determine eligibility, conduct intake and develop service plans or possible referral.
• Monitor the quality of program services and case notes. Provide guidance to team members and adapt to changing case note requirements as dictated by the funder.
• Develop and maintain a relationship with vital existing partners and network with other community service providers.
• Prepare programmatic reports including a monthly Salesforce report per the grant standards
• Proactively identify program needs, challenges and respond to changes. Then, enact well-thought-out strategies and direct team implementation.
• Attend programmatic meetings.
• Develop and provide community outreach and informational sessions.
• Assist the RIS program director in writing grant proposals for the RSS grant program.
• Work towards Performance standards for all programs and hold meetings with staff to work together for goal achievement.
• Attend trainings.
• Maintain a general awareness and understanding of the RSS grant program budgets to help the Program Director ensure funds are spent appropriately and effectively.
• Direct the marketing, communication, and outreach of all RSS grant program events as needed.
• Act as a resource for agencies, schools, councils, employers etc.to promote greater understanding of the needs of program participants.
• If bilingual, provide interpretation and/or translation services to program participants.
• Show flexibility and understanding in dealing with persons from diverse, social, economic and educational backgrounds.
• Accept appropriate additional responsibilities as requested.
• Regular attendance is expected.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Bachelor’s Degree required in Sociology, Psychology, or related field.
• Minimum 1 year experience in a leadership position.
• Proficient in computer software including Word and Excel.
• Strong written and oral communication skills.
• Experience developing and maintaining positive relationships with key partners.
• Flexibility and ability to multi-task.

Preferred Qualifications

• Master’s Degree is preferred.
• Minimum 2 years’ experience working with immigrants and/or refugees
• Bilingual in either Spanish, French, Arabic, or Swahili

Work Environment
While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.