The Regional Collision Director (RCD) acts under the authority of the Market President and is responsible for the effective operations of all collision activities within the market. The RCD is the focal point for collision operations related activity. Working through the leadership infrastructure he/she is accountable for the financial performance, coordinated marketing, customer relations, insurer relations, staffing, and overall coordination of the collision operations activities within the region. The RCD will collect and analyze data providing feedback and recommendations for improvement to the Market President as well as the Collision Operations Director as well as the President of After Sales.
The Key Evaluation Criteria: regional collision operations financial performance, customer satisfaction, compliance to national and regional initiatives.
JobResponsibilities:
- Oversee daily operations of all collision centers in the DFW and Denver Colorado market, ensuring they meet company standards for quality, safety, productivity, and profitability.
- Lead, mentor, and develop collision center managers and staff, fostering a culture of accountability, performance, and continuous improvement.
- Monitor financial performance and implement action plans to achieve revenue, gross profit, and EBITDA targets.
- Ensure adherence to OEM certifications, insurance DRP (Direct Repair Program) agreements, and local/state regulations.
- Analyze KPIs, operational data, and customer feedback to identify trends and areas for improvement.
- Partner with HR, Safety, and Training departments to ensure appropriate staffing levels, compliance, and employee development.
- Collaborate with the corporate leadership team on regional strategies, marketing initiatives, and business growth opportunities.
- Lead regional meetings and performance reviews, establishing clear expectations and operational goals.
- Drive customer satisfaction by monitoring service quality and implementing improvement initiatives.
- Interact with business unit through in-store visits, telephone, and written correspondences
- Facilitate regional and market relationships and referrals and ensure customer issue resolution
- Act as the “primary” point of contact” between regional operations and insurers
- Develop succession plan within the region for continuous collision operations
- Oversee the collective recruiting, selection, and staffing effort of collision in the region
- Evaluate and coordinate collision training initiatives
- Participate in the annual budget preparation and validate its premise with quantifiable data and initiatives
- Compliance and reporting of any activity that would expose the corporation to avoidable risk
- Recognition and team building.
Mandatory Qualifications:
- High School graduate or equivalent
- Minimum >4 years of collision repair management experience (Dealership experience preferred), with > 3 years in a regional or multi-store management role.
- Valid drivers license
- Prior managerial accounting & P/L responsibility
- Business unit operational experience in a leadership role
- Reside in primary region of responsibility
Preferred Qualifications:
- Industry knowledge (operations, mgmt., insurer relations, etc.,)
- Ability to analyze and interpret financial operating reports
- Experience in Service, Parts, and/or Collision business operations
- Current in industry trends, process, and procedures
- Exposure to advanced production principles
- Demonstrated communications skills, both written and oral
- Demonstrated project management, presentation, and training skills
- Proficient in Microsoft Office applications
AutoNation is an equal opportunity employer and a drug-free workplace.
JobType: Full-time
Pay: $125,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Experience:
- Collision Body Shop Management: 5 years (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.