Regional Director of Financial Aid - VA Campus and Hybrid

SUMMARY:

Serve as Regional Director of Financial Aid (RDFA) over the Richmond and Virginia Beach campuses, providing direction and leadership for Financial Aid staff, and manage Financial Aid Services with a special emphasis on compliance with federal regulations, South University policy and service to the students. Ensure all financial aid is paid timely. Will be required to report to each campus weekly, as well as have remote workdays.

KEY JOB ELEMENTS:

• Responsible for financial aid department’s overall compliance with South University financial aid policies and procedures, understanding of Title IV and Non-Title IV fund sources to properly assist students with developing a funding plan for their education, team productivity, and providing excellent customer service to all prospective and current students.

• Maintains confidentiality of student financial information as required by Family Educational Rights and Privacy Act (FERPA), as well as all South University confidential and proprietary information policy.

• Monitor and track financial aid office and financial aid staff’s progress with new student packaging, continuing student repackages, document collection, unpaid aid, financial packaging to get aid disbursed in a timely manner by ensuring that all new, re-entry and continuing student packaging is ready for approval.

• Hold weekly accountability meetings with financial aid staff for any unpaid or unprocessed student aid. Review and manage all weekly financial aid reporting and review with staff to allow us to provide the best customer service and processing experience for our students. Coordinate interoffice functions between Financial Aid and other departments (Admissions, Student Services, Education, Student Accounting, Academic Operations, etc.).

• Oversee Federal Work Study by working with Student Accounting to update job descriptions each year and work with Career Services and various departments to provide jobs for students on/off campus with the goals of meeting the 7% requirement for community service and literacy jobs off campus as outlined by the Department of Education.

• Work with Military Benefits Department and confirm the campus VA Certifying official has all of their students certified in the VA Once system within 30 days of the start of the quarter, also being diligent of all changes to enrollment are updated in the VA Once system within 30 days of the change of enrollment.

• Hire, train, manage and supervise Financial Aid Advisors to ensure each has no more than three level two or higher compliance remediation violations within the year.

• Participate in weekly financial aid calls, as well as all training calls, with the Senior Director or Assistant Vice Chancellor of Financial Aid. Provide for self and staff professional and personal development.

JOB REQUIREMENTS:

• Bachelor’s degree required, Master’s preferred.

• Three to Five years of experience in federal financial aid, state financial aid, or auditing at the post-secondary level required.

• Minimum of five years supervisory experience is required.

• Knowledge of postsecondary education student information system (CampusVue experience preferred.

• Excellent customer service, communication, and interpersonal skills.

• Strong Microsoft Office knowledge (Word, xcel, and PowerPoint)

• Fiscal and personnel management expertise.

• Ability to multi-task and manage multiple projects

• Excellent written and verbal communication skills.

• Strong interpersonal skills with both peer and subordinate personnel.

• Superior organizational skills

• Work effectively a team member to ensure that departmental goals are met.

• Ability to work well within the principles and practices of collection development.

• Ability to teach information literacy skills

• Comfort level with expanding and contracting sphere of influence as required at times by the role.

• Establish a home base at either the Richmond or Virginia Beach campus, with the ability to travel at least weekly to the non-home base campus. Must have a reliable mode of transportation.

ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

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EducationLevel

Bachelor’s Degree