Remote Help Desk Technician

Grand Traverse Internal and Family Medicine, P.C is seeking a talented Remote Help Desk Technician for a full-time position. This role will report to Jane Rolf in the Traverse department and is a remote role that could be performed anywhere in the U.S.

Job Description

The Remote Help Desk Technician will provide technical support and troubleshooting assistance to end-users. The ideal candidate will demonstrate strong problem-solving skills, ensure timely resolution of technical issues, and deliver excellent customer service in a remote environment.

Key Responsibilities

● Provide remote technical support to end-users, troubleshooting hardware, software, and network issues to ensure timely resolution.

● Respond to help desk tickets, emails, and calls, prioritizing and escalating issues as necessary to meet service level agreements.

● Document all support interactions, solutions, and updates in the help desk system to maintain accurate records.

● Assist in the setup, configuration, and maintenance of user accounts, devices, and software applications.

● Educate and guide users on best practices for utilizing technology and resolving common issues independently.

● Collaborate with other IT team members to identify and implement improvements to support processes and tools.

● Stay updated on emerging technologies and trends to provide informed recommendations and support to end-users.

Qualifications

● Associate’s degree in Information Technology, Computer Science, or a related field.

● Proven experience as a Help Desk Technician or in a similar technical support role.

● Strong knowledge of computer systems, networks, and troubleshooting techniques.

● Proficiency in remote support tools and software.

● Excellent problem-solving and analytical skills.

● Strong communication and customer service abilities.

● Ability to work independently and manage multiple tasks effectively.

Compensation

Compensation for this role will be competitive and commensurate with experience. In addition to a base salary, this position may be eligible for performance-based incentives. Final compensation details will be discussed during the interview process.

Benefits

As a valued member of the Grand Traverse Internal and Family Medicine, P.C team, you may be eligible for a comprehensive benefits package designed to support your health, well-being, and work-life balance. Benefits may include medical, dental, and vision coverage, paid time off, retirement savings plans, and employee assistance programs. Specific benefits will be discussed during the hiring process.