Salesforce Developer(Information Technology Subject Matter Expert (40 Hour | Hybrid))

Introduction

Are you passionate about building scalable, secure, and innovative digital services that transform how residents and businesses interact with state government?

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking an Information Technology Subject Matter Expert (ITSME) to join the Digital Government & Operational Excellence (DGOE) unit as a Salesforce Developer.

WHAT WE CAN OFFER YOU

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

THE ROLE

This position is part of the DGOE Release Management Support Team, which is responsible for designing, developing, and deploying Salesforce-based solutions that support programs across multiple agencies. The Salesforce Developer will configure, customize, and extend the platform to deliver mission-critical systems for case management, service intake, eligibility determination, appointment scheduling, and public-facing portals. Working closely with business analysts, architects, and security teams, this role will ensure that solutions are built to enterprise standards, are secure, and meet the needs of Connecticut residents and state agency staff.

POSITION HIGHLIGHTS

• Monday - Friday
• Full-time (40 hours per week)
• First shift (8:30 AM – 5:00 PM)
• Location: 450 Columbus Boulevard in Hartford, CT
• Work environment: Hybrid (combination of on-site and remote work)

View the video below to learn what it's like to be part of this innovative BITS team!

Selection Plan

FOR ASSISTANCE IN APPLYING:

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process.

BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.

EXAMPLES OF DUTIES

• Develops, configures, and customizes Salesforce applications using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and Flow to meet agency program requirements;
• Implements integrations between Salesforce and external systems using representational state transfer (REST) or simple object access protocol (SOAP) application programming interfaces (APIs) and middleware platforms such as MuleSoft;
• Configures and manages user roles, profiles, permission sets, and sharing rules to enforce data access controls and comply with enterprise security policies;
• Designs and implements data models, including objects, relationships, and field definitions, to support scalable government solutions and cross-agency business processes;
• Participates in structured release cycles, including sandbox management, metadata deployments, testing, and production cutover support;
• Collaborates with business analysts, architects, and other developers to design and document scalable, reusable, and maintainable solutions;
• Uses source control platforms such as Bitbucket or GitHub to manage Salesforce metadata, track changes, and support collaborative development practices;
• Troubleshoots and resolves application defects, integration issues, and performance problems within established service level agreements (SLAs);
• Develops and maintains technical documentation including configuration guides, release notes, and data flow diagrams;
• Supports data management activities such as data imports, exports, transformations, and quality audits using native Salesforce tools or approved utilities;
• Participates in code reviews, enforces development standards, and contributes to continuous improvement of development and deployment processes;
• Ensures compliance with state and federal regulations related to data privacy, accessibility, and system security in all Salesforce development activities;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • current methods of information systems analysis, design and development;
  • principles, practices and techniques of information technology;
  • applications systems development principles, techniques and development;
  • principles and techniques of computer programming and languages;
  • principles and theories of business planning functions;
  • project management principles and techniques;
  • principles and techniques of systems analysis and design;
  • computer operating systems and databases;
  • business re-engineering process;
  • principles of data modeling and related tools;
  • distributed systems architecture, network, middleware and object oriented analysis;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • skill in analysis and problem solving;
• Considerable ability to
  • develop and implement system security and disaster recovery plans;
  • identify, analyze and resolve highly complex business and technical problems;
  • conduct highly complex detailed analysis and design of major computer systems and networks;
  • develop reports, manuals and documentation.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in such areas as: designing, configuring and implementing complex networks; configuring, installing and upgrading host-based applications packages and host and/or operating system software; system software/application development, performing any closely related advanced technical function.

NOTE: For state employees this experience is interpreted at the level of an Information Technology Analyst 3.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) months of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in management information systems, computer science or electrical engineering may be substituted for one (1) additional year of the General Experience.

PREFERRED QUALIFICATIONS

• Experience designing and delivering end-to-end large-scale Salesforce solutions across the platform’s full suite of development tools, cloud products, and frameworks
• Experience integrating Salesforce with enterprise systems using modern application programming interface (API) architectures, middleware platforms, and identity management solutions to deliver secure single sign-on and authentication
• Experience implementing Salesforce metadata management and deployment governance, leveraging source control, release management, and automated continuous integration/continuous delivery (CI/CD) processes to deliver consistent, secure, and auditable releases
• Experience producing and maintaining comprehensive technical documentation—covering configurations, integrations, and release processes—for Salesforce solutions
• Experience communicating with multiple diverse populations and skill levels to deliver compliant solutions

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.