Salesforce Staff Software Engineer - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

At American Express the Enterprise CRM solutions team was created as part of the company’s Framework for Winning. Our teams create solutions for the B2B sales domain by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, and Marketers across the Enterprise.

We are looking for a director level Staff Software Engineer to lead a small team of high performing engineers /solution architects in support of our CoE. This role liaises with Delivery teams, stakeholders, and Enterprise Architects to establish standards, enforce best practice, and implement our architectural strategies for modernizing B2B sales domain.

You are energetic, accountable, proactive, and build strong and productive relationships in matrixed environments. Comfortable with ambiguity, you ask the tough questions, debate at the table, dissent where necessary, and commit where there's consensus.

Key Responsibilities:

• 25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions
• Design and handle solutions that provide frameworks, interfaces, and services that can be extended and reused across the portfolio
• Ensure architecture is consistent with enterprise architecture standards, guidelines and principles
• Work with engineering teams to ensure that implementations are aligned with the Technical Platform’s Blueprint specifications
• Contribute to technology direction, develop architecture and influence implementation to gain measurable business improvements
• Frequently collaborate with other functional teams' leadership and engineers to align and use solutions
• Apply specialized knowledge of industry standards or practices to assigned initiatives
• Identify complex and or broad problems and issues and formulate recommendations
• Interact with business partners to better understand their objectives and help them understand the technical landscape
• Extend business product innovation through the introduction, adoption and implementation of technology

Experience:

• 10+ years of experience in software engineering and data related services.
• 8+ years hands-on experience working with Salesforce.
• Demonstrated expertise managing complex integration solutions, such as, APIs, and Data integration layers (Batch & Real-Time)
• Experience managing design, implementation and architecture governance within a large corporate environment.
• Visionary leader with recent experience transforming engineering practices and culture.
• Proven experience coaching, mentoring, and growing engineering talent.
• Preferred degree in Computer Science or Mathematics or equivalent years of experience.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.