Fidelity is currently seeking top candidates to serve Fidelity as a temporary Receptionist in Westlake, Texas!
Are you a motivated, dedicated professional looking to make a change over to a career that promises significant growth? The Receptionist plays an integral role to establishing security at our sites while creating a memorable and welcoming arrival experience for Fidelity’s associates, visitors, vendors and customers. The Receptionist is the first person to interact with our visitors and plays a key role in operational flow and safety while providing world class customer service.
This position will provide you additional opportunities to learn about business groups throughout Fidelity. If desired, you will have exposure to the various career paths available within the company, with a diverse range of advancement opportunities.
If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today!
Description: The Receptionist is a brand ambassador of the Global Security Operations team who warmly welcomes everyone who comes into Fidelity’s offices and efficiently guides them through the visitor arrival process while maintaining security protocols.
The Expertise We are Looking For / The Expertise You Have:
- Bachelor’s degree strongly preferred; equivalent life/work experience (i.e. hospitality service industry preferred)
- 1-3 years prior hospitality experience in a customer- oriented environment or security field
- Ability to perform under stressful conditions
The Skills You Bring:
- Aptitude to deliver premium experiences when interacting with visitors, vendors, associates, and customers while assisting in the implementing/adherence of all company standards and policies
- Customer service orientation
- Strong interpersonal skills
- High energy, friendly, outgoing and confident personality
- Ability to build and maintain relationships in a business setting
- Detail oriented and ability to follow standard operating procedures
- Proficient with standard computer applications and ability to learn specialized programs/applications, access control software familiarity a plus
- Verbal Communication, Listening, Professionalism
Responsibilities/The Value You Deliver:
- As the first line of security, greet visitors and associates with enthusiasm and attentiveness
- Determine visitor needs in a professional and friendly manner
- Registration of all visitors using the visitor management system and issuing visitor passes
- Control building access and check-in procedure
- Directing visitors to correct locations
- Monitor visitors and guests as they wait in the lobby
- Be aware of and report any suspicious behavior or unattended objects in the visitor waiting area to the security team
- Maintain security by following procedures and maintaining security awareness
- Report incidents and possible hazards to appropriate parties
- Maintain attentive posture while multitasking efficiently
- Communicate verbally with confidence and clarity and listen actively
- Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed
- Knowledge of basic first aid and CPR, or the ability to acquire such knowledge through training