Senior Analyst-Data Analytics

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

American Express Travel & Lifestyle Services

American Express entered the travel agency business in 1915 and is today one of the world’s largest luxury travel and lifestyle networks. American Express Travel & Lifestyle Services (TLS) operates around the world with one goal in mind: provide a bespoke and seamless experience for our Card Members and hundreds of travel partners. As a critical component of premium card products’ value proposition, TLS offers a full range of services from trip planning and booking to enhancing the broader travel experience through proprietary programs.

The Team:

The Global Strategic Partnerships and Marketing (GPM) team has a strategic focus within TLS by driving customer engagement, loyalty, and satisfaction by providing value to our card members by effective collaboration with our partners (Air, lodging and many more). We closely monitor leadership KPIs, performance of our partners and the usage of the benefits offered.

The Role:

The Sr Analyst – TLS Business Analytics & Reporting, will play a pivotal role in driving meaningful improvements in business value by harnessing next-gen reporting, enhanced data integration and delivering proactive, actionable insights that will shape our future. Strong analytical skills and a passion for deeply understanding our TLS customers, as well as evaluating TLS performance across programs, partners, and key initiatives.

How will you make an impact in this role?

• Lead end-to-end analytics and reporting development, from assessing business needs and defining vision to delivering intuitive, comprehensive dashboards and reports leveraging both TLS and non-TLS data.
• Translate complex data into actionable insights, employing advanced analytics, visualization, and data storytelling to inform leadership decisions and influence strategic priorities.
• Develop and manage a robust reporting pipeline, ensuring prioritization, automation (crontab), and continuous enhancement of BI solutions to meet evolving business objectives.
• Drive innovation through analytical problem-solving, navigating ambiguity to design and implement scalable, forward-looking analytics solutions that address complex business challenges.
• Leverage enterprise AI capabilities to drive efficiency and innovation
• Leverage Lodging analytics to uncover opportunities that support TLS priorities and elevate the Card Member experience.
• Foster cross-functional collaboration, aligning closely with enterprise teams and partners to deliver customized analytics and best-in-class reporting that support business growth.
• Ensure analytical rigor and operational excellence, through data validation, documentation, and best practices in visualization, extraction, and summarization.
• Independently manage complex projects, demonstrating agility, attention to detail, and effective stakeholder engagement across senior leadership.

Minimum Qualifications:

• Degree in a quantitative field (data analytics, statistics, mathematics, economics, etc.)
• 1-3 years of hands-on experience in data analytics
• Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
• Ability to work effectively in a team environment
• Strong communication and interpersonal skills
• Creative thinker with ability to learn quickly and navigate through unstructured problems
• Ability to integrate with cross-functional global business partners
• Good programming skills
• Knowledge of SQL, Python and Visual BI (Tableau/PowerBI)
• Knowledge of MS Office – PowerPoint, Excel
• Knowledge of travel industry is a plus

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.