Senior Analyst-Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking Organization was created to meet ongoing American Express Members’ financial services needs beyond the card and build upon a broader Membership promise. The mission of the American Express Consumer Banking organization is to develop Everyday Banking Products that provide members unparalleled value, service and convenience while also serving as a key source of funding for the Company.

The Senior Analyst, Product Management will be a crucial part of the core team responsible for the growth and evolution of our Amex Savings products, including high-yield savings and certificates of deposit. This role will primarily support the launch of new product features to grow deposits and deepen engagement with the digital banking experience but additionally will provide centralized support on Savings-wide processes including intake/backlog management and project launch coordination. This Senior Analyst will play a central role in the development of customer engagement and launch readiness strategies and will partner closely with key stakeholders across Product Management, Product Development, Pricing, Analytics, Legal, and Compliance teams.

Key responsibilities:

• Partner cross-functionally to support the development of new web and mobile capabilities for Savings accounts, including requirements definition and development of strategies for servicing, communications, marketing, post-launch monitoring, and delivery on new product approvals
• Manage the Savings intake, backlog, and launch coordination processes to ensure complete capture of new feature needs and priority, as well as facilitating project updates

• Leverage both internal customer insights and external marketplace trends to inform project plans and roadmap
• Responsible for defect submission and complaint escalations in Savings Account Management

• Develop strong cross-functional relationships with key partners including Savings Product Management, Analytics, Legal, Risk & Compliance, and Finance

Qualifications

• Strong project management and communication skills with ability to navigate ambiguity, multiple priorities, and in a fast-paced environment
• Outstanding interpersonal and influencing skills with the ability to work collaboratively with partners across different functions and levels
• Analytical mindset and familiarity working with qualitative and quantitative data
• Solutions-oriented, strategic problem solver with ability to proactively identify areas of opportunity
• Positive “roll-up your sleeves” attitude, ability to stay calm under pressure and flexible amidst change
• Passion for delivering a great customer experience
• 3+ years of professional experience

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.