Senior Analyst - Product Management (SBS Prop Lend Cards)

Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. Within GCS, the Small Business Charge, Loyalty and Benefits team is responsible for our leading Small Business Card products and adjacent features.

Within this team, the Small Business Cashback and Proprietary Lending Card team leads the end-to-end product management of a portfolio of premium cashback and no-fee Cards, including Blue Business Cash, Blue Business Plus, and Graphite Business Cash Unlimited. The team is responsible for driving profitable growth by meeting the evolving needs of small business owners and delivering best-in-class value propositions and customer experiences.

How will you make an impact in this role?

As a Senior Analyst on the Small Business Proprietary Lending Card team, you will help shape the future of our no-fee proprietary lending products, including Blue Business Cash and Blue Business Plus. You will partner across the enterprise — including Marketing, Servicing, Risk, Finance, Legal, Compliance, and Technology — to drive initiatives that enhance customer experience, support portfolio growth, and deliver against key business priorities.

We are looking for a curious, customer-focused, and analytical problem solver with strong project management skills and attention to detail. The ideal candidate is a collaborative relationship-builder who can influence partners, navigate ambiguity, and drive execution across complex initiatives.

This is a unique opportunity to join one of GCS's most dynamic product teams and gain broad exposure across the enterprise while helping shape the future of the Small Business proprietary lending portfolio during an exciting period of growth and innovation.

Responsibilities

• Lead end-to-end customer communications processes, including the development and maintenance of both new and existing assets for any product changes in the portfolio (e.g., claims, disclosures, guidelines, servicing letters, marketing assets, legal documents)
• Support execution of projects and pilots that affect the Proprietary Lending Card portfolio and ensure all elements of customer and product impacts are considered
• Drive frontline servicing strategies, including creation of training materials and collateral for new and existing benefits
• Facilitate strategic discussions with Marketing channel owners to monitor results, gather insights & customer trends, and connect findings to broader product strategy
• Analyze customer feedback (NPS, complaints) and portfolio dynamics to identify opportunities, inform strategic decisions, and help shape the future product roadmap and feature enhancements
• Manage budgets, and governance processes with strong attention to detail and organization
• Deliver high-impact strategic work in partnership with the team

Qualifications

• 2+ years of related work experience
• Strong analytical and problem-solving skills with ability to structure ambiguous problems and develop actionable recommendations
• Excellent project management and organizational skills with the ability to manage multiple priorities simultaneously
• Strong relationship-building and communication skills with ability to collaborate effectively across teams and levels
• Intellectual curiosity, growth mindset, and enthusiasm for learning in a fast-paced product environment
• Customer-first mindset with passion for supporting small business customers
• Proficiency in PowerPoint, Excel, and Word
• Bachelor's degree

Preferred Qualifications

• Prior experience in Product Management, Product Development, or Marketing

• Understanding and interest in the B2B/Small Business payments landscape

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​