Senior Analyst - Strategic Relationship Management

Job Description

The Global Merchant Services Global Client Group (GCG) is responsible for a portfolio of our most significant global merchant relationships. This group is unique within American Express, partnering globally to develop and implement opportunities that deepen these strategic merchant partnerships. With a highly hardworking team spanning the globe, the GCG team collaborates across American Express to drive initiatives to grow our merchant business.

Reporting to the Director, Global Client Group, the Senior Analyst in GCG will be responsible for supporting the day-to-day operational needs of the client management team across strategic global retail and travel merchants such as Apple, LVMH, Expedia and Hilton. This is an excellent opportunity for a self-motivated individual who is interested in developing a broad knowledge of the Merchant Services business, Payments industry, and retail and travel space. Additionally, this individual has the chance to gain experience working as part of a global organization as well as insight into Client Management.

Responsibilities

• Support merchant operational and servicing needs, liaising directly with merchant contacts, internal servicing teams and client managers to ensure timely resolution and strong merchant experience
• Track and monitor merchant payment activity, invoicing, and budget utilization
• Partner cross-functionally to move initiatives forward, navigating internal processes to drive execution and deliver results
• Support merchant pricing and hierarchy reviews through data management, clear organization, tracking, and knowledge of merchant portfolios
• Pull, organize, and interpret data to support business decisions and the development of executive-level presentations
• Research and identify industry trends, risks and opportunities across the travel and retail industries
• Leverage modern tools, including AI-enabled solutions, to enhance reporting, streamline processes, and improve decision-making

Qualifications

• Minimum of 2 years of similar work experience
• Marketing and budget management experience
• Proven experience working with external partners/clients
• Strong project management skills with attention to detail, seamless follow-through, and the ability to manage multiple priorities
• Strong verbal and written communication skills
• Proficient analytical skills with the ability to extract, validate, and interpret data to support performance reporting, hierarchy management, and business decision-making
• Demonstrated collaboration skills with the ability to work effectively across multiple stakeholders
• Advanced PowerPoint & Excel skills; Adept leveraging AI-enabled tools to enhance analysis and productivity with ability to learn business systems, including reporting and CRM tools
• Strong intellectual curiosity - eager to learn and work through ambiguous environments
• Team player with a can-do attitude that enjoys working in a fun, smart, fast-paced, and dynamic environment.
• BA Degree Preferred
• Candidate must reside in the Greater NYC Metro area

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​