Senior Associate, AO Digital Media Platforms

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The Amex Offers Digital Media (AODM) is a global organization that sits within US Consumer Services (USCS) and is American Express’ marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions.

Join our dynamic team at AODM Platforms, where our vision is to create seamless, user-friendly colleague journeys to enhance innovative and impactful marketing. We achieve this through cutting-edge technology that's configurable, composable, and automated – all supported by best-in-class product management.

As a Senior Associate, you'll report to the Product Owner of Merchant List Exchange (MLE). MLE plays a crucial role in curating targeted lists of merchants to use within marketing Card Member offers such as Amex Offers. You'll be instrumental in managing the issues management process as well as supporting the Product Owner in roadmap delivery.

Role Responsibilities:

• Manage and optimize our incident and production support, as well as prioritization processes.
• Collaborate with the Product Owner to establish clear and measurable outcomes and key results (OKRs) with a customer-centric focus.
• Work alongside the Product Owner to develop a well-defined product roadmap that takes into account impacts and dependencies.
• Partner with customers and engineering teams to ensure roadmaps incorporate partner demand solutions and ongoing product enhancements.
• Engage extensively with customers to identify needs, opportunities, gaps, and potential solutions.
• Demonstrate your ability to translate business requirements into technical solutions.
• Support the execution of the roadmap using agile product development practices.
• Plan and conduct User Acceptance and Business Validation Testing.

Minimum Requirements:

• At least 1 year of experience in agile product management or roadmap development, with a competent technical background.
• Proven adaptability to changing priorities, multiple demands, ambiguity, and rapid change.
• Effective oral and written communication skills with the ability to engage with diverse audiences across Business and Technical teams.

Preferred Qualifications:

• Self-starter qualities with strong organizational and time management skills.
• Exceptional problem-solving and critical thinking skills with meticulous attention to detail.
• A natural inclination to challenge the status quo and a willingness to learn.

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.