Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The core of American Express is not just the products we offer, but the personal connections our customers have with our brand. Product leaders build digital experiences - from payments to rewards to servicing - that keep us connected and serve them at every touchpoint. From servicing and lifestyle features to secure, streamlined payment options, you can make a difference in our customers’ lives!

Amex Digital Labs is seeking a Senior Associate of Digital Product Management to support our Digital Wallet product team. Labs drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.

This Senior Associate will define product features, shape the customer experience, articulate, and deliver requirements, lead customer testing, and be responsible for ongoing product performance. They will also own and evolve the backlog for customer facing assets (e.g. Card Art and Terms & Conditions) across all Digital Wallets partners (including: Apple Pay, Google Pay, Samsung Pay, and others). They will represent the product across American Express, and work closely with a team of engineers to deliver features that drive meaningful customer outcomes.

Primary responsibilities:

• Deliver against the Digital Wallet product roadmap, features, and backlog for delivery to market
• Own and define the roadmap for Card Member facing assets, managing intake and prioritizing the backlog
• Partner closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features
• Work cross functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes
• Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog

Qualifications:

• 3+ years of Digital Product experience
• Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality
• Experience partnering with engineering and the product development process; known as a business person who can talk tech
• Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project
• Highly organized, taking individual initiative and accountability for driving results
• Recognize issues quickly and determine how to get a resolution through creative and effective problem solving
• Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results
• Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias toward action

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.