Senior Associate - Digital Product Management (Fulfillment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.

How will you make an impact in this role?

Our Commercial Digital Acquisition Experiences team is leading a critical transformation within Global Commercial Services (GCS)—creating a next-generation digital ecosystem of streamlined, modern experiences that empower businesses to manage and grow with confidence. This work is central to our strategy of delivering integrated, customer-first solutions, making the team’s role both highly visible and mission critical.

As a Senior Associate, Digital Product Management (Fulfillment), you will play a key role in building a best-in-class digital ecosystem that transforms how our commercial customers engage with American Express. You’ll help design and deliver intuitive digital experiences that give businesses actionable spend insights, enhance core digital capabilities across key customer journeys.Your role will manage scrum ceremonies, translate features into user stories, carry work through from development to launch in addition to analyzing effectiveness and finding opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the product backlog. A successful candidate will be focused, collaborative, strategic and able to articulate a build strategy through to execution. You’ll influence the roadmap, connect strategy to outcomes, and deliver measurable impact for customers and the business.

Key Responsibilities:

• Support requirement gathering and the creation of agile user stories and acceptance criteria
• Implement scrum team planning and story prioritization of the product backlog
• Partner with Engineering, Design, Product, and Business partners to align priorities and accelerate execution
• Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
• Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
• Foster collaboration, accountability, and a culture of innovation within and across teams

Minimum Qualifications:

• 2+ years of experience in product management, platform development, or related roles within financial services or technology
• Proven track record in taking product initiatives from concept to execution, particularly for digital experiences
• Strong ability to collaborate across teams and drive alignment on priorities and execution
• Experience managing multiple priorities while adapting to evolving business needs
• Strong analytical skills with experience using data and research to guide decision-making
• Familiarity with agile methodologies and product development frameworks

Preferred Qualifications:

• Experience in solving complex, highly technical problems with outcomes that are connected to business impact
• Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
• Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express
• Bachelor's degree in business, computer science, engineering, or a related field

Why Join Us?

You’ll join a team shaping one of the most ambitious digital transformations at American Express—reimagining how Middle Market customers interact with our products and services. Your work will have enterprise-wide visibility and tangible business impact.

Here, you’ll find the scale of a global brand with the energy and innovation of a startup, and the opportunity to:

• Build digital experiences that empower businesses with data, insights, and control
• Lead initiatives at the center of our customer engagement strategy
• Collaborate with senior leaders on high-impact, cross-functional initiatives
• Grow your leadership career in a culture that values innovation, accountability, and results

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.