Senior Associate - Digital Product Management (GCS Mobile)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.

Your Mission:

Serve as a Product Owner and thought leader for our Global Commercial Services Mobile Product Vision and Roadmap including integrating experiences for small business users and evolving our middle market solutions to help deliver the best digital experiences to our customers. You will be responsible for supporting and driving the GCS Mobile Product roadmaps in partnership with the relevant Business Product teams and Enterprise Digital partners. You will help define best practices for our mobile apps and find opportunities for product interoperability or product connectivity (creating connected experiences across GCS products). The ideal candidate will have experience working on or with mobile apps and be invested in creating intuitive mobile app experiences for American Express commercial customers.

How will you make an impact in this role?

• Help evolve our mobile strategy for Business users at American Express in partnership with product management leadership and departmental partners, aligning with overall enterprise goals and customer needs
• Assist in program managing initiatives related to mobile to work across multiple teams and partners to deliver efficiently
• Planning and delivering a product backlog, prioritizing stories, and shipping high-quality, functional software with the help of a cross-functional team
• Collaborating with external and internal partners to define functionality. Documenting epics, business rules, use cases, and process flows
• Partnering on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our products
• Work closely with product, UX, marketing, and strategy teams to stay informed on goals, strategies, and ongoing efforts
• Help lead on researching and documenting requirements via User Stories and Epics
• Assist product manager(s) in defining product strategy for a specific area of the business

What we are looking for in you:

• Proactivity: Always striving to deliver great products. Proactive, hard-working, curious, loves learning
• Curiosity: Wants to learn more and not afraid to ask questions
• Communication: Excellent written and oral communication skills. Able to communicate information, ideas, and concepts clearly
• Organization and Planning: Plans, coordinates, and schedules in an efficient, productive manner; focuses on key priorities; manages time well
• Flexibility/Adaptability: Able to work through changing priorities and conditions; copes effectively with complexity and change
• Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude

Minimum Qualifications:

• 1+ years working on a mobile app
• 1+ years product development experience
• Solid understanding of Software Development Lifecycle (SDLC)
• Solid understanding of mobile app standard methodologies
• Passion for mobile apps in personal and work life
• Excellent organizational and time management skills
• Unabashed question asker; willing to learn anything needed to get things done
• Proficiency with Excel, Confluence and project management applications including Jira or Rally
• Sharp analytical and problem-solving skills

Preferred Qualifications:

• Experience in FinTech industry
• Bachelor's degree or equivalent experience

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.