Senior Associate - Digital Product Management; Product Development, Financials

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Digital Experiences team (EDX) seeks to embed customer centricity in digital experiences by delivering personal, integrated and intuitive products & solutions.

The team is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Americanexpress.com, Amex Offers, Customer Personalization, Push Notifications and Enterprise Identity.

We're looking for a talented and passionate Senior Associate Product Manager to join the Balances & Activity team within Financials. The Senior Associate Product Manager will be responsible for the execution of the ‘Card Account Dashboard’ roadmap and support the ideation and development of the product.

The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.

If you are interested in working on customer experience, product development, and strategy for a market- leading app/website/digital product, we'd love to hear from you.

Responsibilities

• Support the ‘Card Account Dashboard’ with development and launch of new features and capabilities in partnership with our Engineering, Design, Research, Compliance, Legal and Fraud teams
• Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market
• Be the voice of the customer and the product evangelist to users, executives, and partners
• Contribute to the ‘Card Account Dashboard’ product strategy and execution of the roadmap
• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria
• Communicate with partners from international markets to uplift features across a global codebase
• Author and maintain business rules documentation for ‘Card Account Dashboard’ product and refine with engineering team
• Partner with colleagues across the enterprise to ensure synergies and a cohesive customer experience across markets globally
• Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product

Qualifications

• Ability to communicate with effectiveness and empathy
• Enthusiasm and passion for great products and demonstrated customer focus.
• Ability to take a collaborative approach to operate in a matrixed environment.
• Can-do attitude with a passion for digital products and technology
• Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions
• Curious about the why and how
• Sense of urgency and enthusiasm in developing a best-in-class products
• Proactive – you find a way to solve problems regardless of how unclear they initially appear
• 1-2 years of agile product development experience preferred

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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