Senior Business Analyst - Digital Solutions
Job Description:
The Role
As a Senior Business Analyst at Fidelity Workplace Consulting, your role will be embedded in the Fidelity Workplace Investing Agile Model. You will assess business needs, outline detailed analyses, compose user stories with explicit descriptions and acceptance criteria, establish business acceptance testing plans and strategies, and offer solutions for medium to high complexity business needs.
Collaborate with a diverse team of team members within Fidelity’s Workplace Consulting Unit’s Digital Solutions Technology teams to reach business goals.
The Expertise and Skills You Bring
Business Analysis & Agile Experience
5+ years of experience in business analysis techniques including benchmarking, business rules analysis, risk analysis, user personas, UAT, and product documentation.
Experience supporting product development teams handling interconnected products.
Experience contributing to the development of multiple products simultaneously, including managing overlapping priorities, coordinating with multi-functional teams, and ensuring consistent delivery of business requirements across diverse initiatives.
Strong analytical and problem-solving abilities to capture/document requirements and identify improvement opportunities.
Agile approach with background in tools like Jira, Confluence, and Miro or comparable experience.
Technical & Data Skills
SQL Proficiency: Proficient in crafting and implementing SQL queries for analyzing data and developing test scenarios.
API Testing: Familiarity with tools like Postman, Bruno, Insomnia; understanding of how to call APIs, analyze responses, and review Swagger documentation.
Collaborating with developers to draft and improve technical narratives and criteria for approval.
Documentation & UX Tools
Highly organized and experienced in crafting documentation for SaaS products and web applications.
Proficient in Confluence for structured documentation.
Skilled in employing Figma or comparable tools to assess UI/UX creations.
Proficient with Miro or equivalent experience for UX and project management diagramming.
Experience with UML and diagramming tools such as Draw.io, or Visio for process flows and architecture diagrams.
Communication & Leadership
Tenacious information gatherer with a desire to understand all aspects of a project/product.
Confident in facilitating discussions with various collaborators and posing important inquiries to reveal uncertainties.
Able to clearly explain complex requirements to both technical and non-technical audiences.
Serves as a conduit between business and development teams, translating requirements and facilitating communication.
Additional Qualifications
Familiarity with Content Management Systems (CMS).
Preferred candidate has a Bachelor’s degree or equivalent experience; CBAP certification is a plus.
The Value You Deliver
You bring a unique blend of resilience, initiative, and strategic thinking that enables you to thrive in fast-paced, ambiguous environments. A self-starter who takes ownership of challenges and opportunities alike, with a strong predisposition toward action and continuous improvement.
Entrepreneurial and Creative: Approach problems with curiosity and creativity, always looking for innovative solutions and new ways to add value.
Collaborative Team Player: Work well across teams, valuing diverse perspectives and fostering a culture of trust and shared success.
Resourceful and Organized: Adept at juggling multiple priorities—while staying focused and organized.
Proactive and Curious: Take initiative, ask thoughtful questions, and actively seek learning opportunities to grow both personally and professionally.
Comfortable with Ambiguity: Excel in environments where the path isn’t always clear, using strategic thinking and adaptability to navigate uncertainty.
Strong Communicator: Bring clarity and confidence to both written and verbal communication, ensuring alignment and momentum across stakeholders.
The Team
The Fidelity Workplace Consulting Group is made up of over 600 professionals who advise clients on the management of their domestic and global benefits. We are a fast-growing business within Fidelity, offering a broad range of services that span benefits design, strategy, funding, communication, and delivery. Many of our team leaders bring experience from other leading consulting firms. While we primarily serve Fortune 1000 companies, we also work with Fidelity clients of all sizes ranging from Fortune 50 to tax-exempt market to Fortune 2000. For more information about Fidelity Workplace Consulting please visit this link: https://www.fidelityworkplace.com/s/workplaceconsulting.
The base salary range for this position is $80,000-153,000 USD per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.