Senior Business Analyst, TEM Product

Job Description:

Please Note: We are unable to offer visa sponsorship for this role.

The Mission:
As a Senior Business Analyst, you will be a high-impact driver within the TEM Product Area. We are looking for a systems thinker, someone who can enter a complex landscape, master its intricacies at high speed, and provide the structured leadership needed to manage a product backlog. You aren't expected to be a subject matter expert on day one; you are expected to be the person who becomes the expert through relentless curiosity and analytical rigor.

Expertise You Have (Core Capabilities)

• Natural Curiosity & Learning Agility: A proven record of entering unfamiliar technical or business domains and quickly mastering them. You ask "why" to uncover root causes rather than just accepting surface-level information.
• Structured Problem Solving: Outstanding critical thinking abilities with the skill to dismantle complex, ambiguous situations into smaller, logical, and manageable components.
• Agile Orchestration: Proficiency in managing iterative product releases using Agile methodologies (Jira/backlog management). You prioritize based on value, not just volume.
• Requirements Synthesis: Expert-level ability to identify and document business requirements, current and future states, and workflow designs. You translate "messy" stakeholder needs into precise user stories and acceptance criteria.
• Sound Decision Making: The ability to make firm, logical decisions quickly in a complex work environment, even when information is incomplete.

Skills You Bring (Behavioral DNA)

• Empathy & Diplomacy: Highly effective at navigating "enterprise landscapes." You possess the negotiation and conflict resolution skills to partner with different levels of employees—from developers to executives.
• Active Listening & Facilitation: You don't just hear; you process. You can lead technical discussions, help make technical trade-offs, and set criteria for a Minimum Viable Product (MVP) by synthesizing diverse viewpoints.
• Resilience & Adaptability: You thrive in the "pivot." You manage multiple, changing priorities and iterative releases without losing focus on the successful customer experience.
• End-to-End Systems Thinking: The ability to map processes that span a complex landscape (people, process, systems, data) to identify dependencies and risks.
• Innovative Risk-Taking: A consultant-oriented mindset that favors thoughtful risk-taking to get work done better and faster.

Value You Deliver

• Trusted Advisor Status: Act as a strategic consultant to internal clients, providing clarity on critical initiatives regardless of the specific product area.
• Barrier Removal: Proactively identify and resolve obstacles that inhibit short- and long-term goals, conveying a sense of urgency and responsiveness.
• Stakeholder Alignment: Navigate multiple business units to represent client needs, actively managing expectations and maintaining strong communication through every milestone.
• Organizational Readiness: Lead the transition from "idea" to "execution" by addressing obstacles related to product delivery and conveying business value to QA and Development, and business leadership
• Backlog Leadership: Work with the Team Leader to provide product leadership, ensuring the backlog is prioritized for maximum impact and quality assurance.

The Team

• Our Mission: We serve those who serve others. The Tax Exempt Market (TEM) business unit provides specialized retirement plan services to benefit leaders and employees at mission-based, not-for-profit organizations, including major healthcare systems, colleges, and universities.
• Strategic Partnership: In this role, you will work in lockstep with TEM Product Leadership, Commercialization, and Engineering to design and deliver features that directly improve the financial well-being of our participants.

Certifications:

Category:

Product Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.