Description:
The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.
Roles and Responsibilities/ Essential Functions:
- Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
- Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work
- Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
- Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
- Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
- Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
- Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
- Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.
How to qualify:
- 3+ years in a technical related field
- Bachelor’s Degree or equivalent certifications
- CCNP or equivalent level certifications
- Experience designing and architecting Collaboration based solutions
- Installing and supporting Collaboration solutions
- Strong VoIP troubleshooting skills
- Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729
- Maintain an outcome focused mindset
- Have strong prioritization skills
- Always be a team player
- Carry a professional attitude and respectful demeanor
Why HBS?
Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:
Performance – HBS is driven to achieve exceptional results in all aspects of our business.
Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.
Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.
Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.
Excellence – HBS takes great pride in all we do and strive for excellence always.
What you can expect from HBS:
- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
- Growth Opportunities
- Community Involvement
- Personal Development
- Employee and Family Celebrations
- Green Initiatives
- Personal Time Off
- Work Life Balance
- Recognition and Awards
Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!
Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.
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