Senior Communication Manager, Stock Plan Services

Job Description:

The Role

A Fidelity Stock Plan Services (SPS) Senior Communication Manager (SCM) is a self-starter and an integral member of a Plan Sponsor’s service team. They are responsible for developing creative and strategic multichannel participant communication plans for our SPS clients. The SCM proactively collaborates with clients and business partners to execute high-quality, effective, and efficient communication strategies. They are passionate about maximizing the Communication & Education (C&E) offering and resources across Fidelity to help plan participants make the most of their equity compensation and their Fidelity account.

This SCM will support the implementation of new stock plan clients as well as and corporate action projects such as mergers, spin-offs, etc. They participate in the implementation project team (led by an Implementation Project Manager) and are responsible for managing the participant communications workstream.

The Expertise and Skills You Bring

• BS/BA required

• Effective at project management and problem-solving for high-complexity processes and programs

• Ability to provide excellent service while effectively influencing strategic clients toward best practices

• History of managing complex client relationships

• History of collaborating and establishing positive relationships with teammates and business partners

• Excellent strategic and analytical thinking coupled with outstanding communication skills

• Ability to uncover and anticipate needs, synthesize feedback, and develop effective communication strategies

• Demonstrates curiosity, initiative, and ownership, seeking out opportunities to drive progress and transformation

• Experience in developing and executing marketing strategies or communication programs

• Experience working with equity compensation preferred

Note: Fidelity will not provide immigration sponsorship for this position.

Job Responsibilities:

• Support 10-15 projects at a time

• Create and execute participant communications and education required for assigned projects

• Complete all communication deliverables in a timely fashion

• Provide clear and thorough communication to the client and the Implementation Project Manager regarding workstream deliverables

• Maintain high customer satisfaction as evidenced in project surveys

• Engage in robust discovery to uncover communication requirements

• Promptly triage and address all communications-related queries

• Recommend solutions and guide new plan sponsors through communications best practices

• Introduce new plan sponsors to Fidelity’s C&E offering

• Enable ongoing communications based on plan requirements

• Use data to assess the effectiveness of applied communications strategies

The Team

Stock Plan Services (SPS) provides companies with administration for their equity compensation programs, including stock options, restricted stock/restricted stock units, employee stock purchase plans, stock appreciation rights and performance plans. Our team, SPS Marketing, Communications & Insights, delivers valuable insights and innovative programs that help drive SPS client growth & retention and participant engagement with their equity plans and Fidelity. We help millions of participants take advantage of their equity awards and understand how Fidelity can help with their broader financial needs through our Brokerage and Wealth offerings. We are committed to understanding customer needs, staying on top of industry trends, and evolving our strategies to ensure we are delivering results for our clients & Fidelity.

Certifications:

Category:

Communication

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.