Senior Deployment Manager

Job Description:

The Role

Do you want to make a difference and be part of a highly collaborative, cross-functional team committed to deploying client integration solutions in the Integration Services Product Area for Institutional Wealth Management Services (IWMS)?

In Integration Services we’re dedicated to helping financial advisors thrive by offering Client-Focused Expertise, Industry-Leading Financial Solutions and Flexible Technology. As part of Integration Services, you will be delivering new and evolving products and services.

In this role, you will focus on consulting/working with clients and fintechs, to develop Integration use cases, build roadmaps and implement integrations. This will also include but is not limited to deploying APIs & SSO, Transmissions, connectivity, monitoring test environments, triaging issues, creating test data, and assisting clients perform testing in the test environments.

We are looking for a Senior Deployment Manager, who will blend deep product knowledge and consultation skills, with the ability to complete deliverables within the product deployment phase. You have a passion for empathizing with our clients in defining the opportunities, generating solutions, collaborating with stakeholders, and optimizing product enablement.

The primary focus areas for a Senior Deployment Manager in Integration Services are:

• Plan: Analyze and prepare for the opportunity, scale, and complexity.
• Deploy: Consistently demonstrate skills, behaviors, and abilities needed to successfully onboard clients and drive product adoption.
• Support: Focus on continuous improvement and cultivate mutually beneficial relationships with internal and external stakeholder.

The Expertise and Skills You Bring

• Bachelor’s degree required, MBA or equivalent career experience preferred
• 5+ years of experience in product development, client management, and software deployment; Testing; demonstrated expert analytical skills and technical competence.
• Experience with Postman, Insomnia, API testing, Single Sign On, File Transmissions.
• Being a voice of influence to your team and interdependent teams by embracing the common vision and fostering collaboration; drive towards the business goal with effective communication and navigate through complex scenarios.
• Proficiently lead all Product Deployment responsibilities with a focus on product improvements and client adoption efficiency.
• Keen focus on the end-to-end customer experience; resolve user problems while working across stakeholders to prioritize solutions.
• Demonstrate a grow and learn mentality to advance skills and approach work with a constant curiosity to keep current with business and client needs.

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

This is an excellent opportunity to join the Integration Services Product Area and work on solutions to drive IWMS business forward. The team aligns with business partners in an agile (Kanban) way of working. By putting the team at the front of delivering incredible client value and supporting all associates to be motivated towards continuous improvement and career development. By demonstrating and promoting Fidelity leadership behaviors, you sustain and evolve our innovative learning culture.

Certifications:

Category:

Product Management

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.