Job Purpose
This position is responsible for managing complex and sensitive Human Resources matters with a high degree of autonomy, while providing subject matter expertise, escalation support, and process leadership for Human Resources administrative operations across affiliated companies. The role drives process development and continuous improvement, serves as a resource to Human Resources Administrators, and works under the direction of Human Resources leadership in support of organizational objectives.
Essential Duties and Responsibilities
Essential duties and other responsibilities include, but are not limited to, the following:
Human Resources Operations & Compliance
- Ensure accuracy and compliance of Human Resources administrative operations, including onboarding, offboarding, personnel transactions, and recordkeeping, through audits and quality checks
- Manage complex benefits and leave matters requiring coordination with internal stakeholders and benefit vendors
- Oversee Human Resources compliance and reporting, identify gaps, and drive timely resolution
- Resolve escalated employee and manager inquiries requiring interpretation of policy or precedent
- Serve as a primary point of contact for affiliated company Human Resources inquiries, escalating matters to Human Resources leadership with appropriate context and supporting documentation
- Manage external partnerships to ensure service delivery aligns with Human Resources objectives
Process Improvement
- Partner with Human Resources leadership to develop and refine Human Resources templates, forms, standard operating procedures (SOPs), and policy implementation
- Identify process gaps and recommend and implement improvements to Human Resources administrative infrastructure
Training & Development
- Lead training and development program coordination and compliance tracking across affiliated companies
- Serve as an escalation point and resource for Human Resources Administrators, providing guidance on accuracy, completeness, and adherence to department standards
- Guide Human Resources Administrators on processes and best practices
- Serve as a resource to hiring managers across the operating companies on talent acquisition, and contribute to hiring and onboarding activities as needed, in partnership with the Human Resources team
- Support the team during high-volume periods and as needed
- Maintain confidentiality of employee and organizational data
- Perform other related duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
- Minimum of 4 years of progressive Human Resources administrative experience required; 6 or more years preferred
- Strong working knowledge of federal and California employment law
- Advanced proficiency with HRIS platforms and Microsoft Office
- Demonstrated ability to train and guide Human Resources administrative staff
- High degree of discretion, judgment, and professionalism in handling highly sensitive and confidential matters
- Experience with benefits and leave administration
Desired Skills and Knowledge
- Multi-site or multi-entity Human Resources experience
- Experience with document management systems and learning management systems (LMS)
- Strong written and verbal communication skills, including drafting Human Resources communications and standard operating procedures (SOPs)
Certificates, Licenses, Registrations
- PHR or SHRM-CP certification preferred
- Must be legally authorized to work in the U.S.
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
Effective Communication: Ensures that regular, consistent and effective communication takes place. Ensures that important information is shared with others on a timely basis as appropriate in their organizational unit. Proactive in keeping their manager informed on a regular basis about progress and problems to avoid surprises.
Collaboration: Develops, maintains, and strengthens partnerships with others inside or outside of the Company who can provide information, assistance, and support. Recognizes and appreciates the business concerns and perspectives of others. Provides valuable and needed assistance, information, and support to others.
Initiative: Identifies what needs to be done and takes action before being asked or required. Does more than what is normally required in a situation. Seeks out others involved in a situation to learn their perspectives.
Thoroughness: Monitors the quality of one’s own work. Must be able to review and edit work of others as well; work with others, provide constructive criticism, and work to mutual agreement. Acts to verify information and checks the accuracy of own work. Develops and uses systems to organize and keep track of information or work progress. Organizes information or materials for others. Carefully reviews and checks the accuracy of information in work reports provided to management and others.
Conflict Management: Functions effectively when under pressure and/or while experiencing rapidly changing or uncertain conditions. Maintains self-control and composure in the face of stress, opposition or provocation. Effectively handles a variety of complex and difficult problems or tasks at once. Maintains a positive attitude under difficult circumstances. Quickly adapts and constructively reacts to unforeseen circumstances and setbacks, reducing their severity.
Personal Integrity: Ensures integrity of the Company. Develops and practices the highest ethical standards. Honors commitments, communicates openly, honestly and directly. Instills mutual trust and confidence. Treats all people with respect, values diverse perspectives, supports the Company’s diversity initiatives.
Judgment & Decision Making: Weighs the facts, applicable policy, legal requirements, and risk before acting. Makes timely, well-reasoned decisions within the scope of the role and recognizes when a matter requires input from Human Resources leadership. Interprets and applies policy consistently and fairly, and explains the reasoning behind decisions clearly.
Discretion & Confidentiality: Protects sensitive employee and Company information and shares it only with those who have a legitimate business need. Handles personnel matters, investigations, and records with professionalism and tact. Follows privacy and recordkeeping requirements and maintains the trust of employees, managers, and leadership.
Attention to Detail: Delivers accurate, complete, and audit-ready work. Notices errors, discrepancies, and missing information and corrects or escalates them promptly. Verifies data before it is entered, filed, or reported and follows established procedures consistently.
Problem Solving: Identifies the root cause of an issue and develops practical, timely solutions. Gathers relevant facts, considers options, and recommends or implements the best course of action. Follows through on escalated questions from employees, managers, and affiliated companies until they are resolved.
Mentoring & Guidance: Shares knowledge and experience to build the skills and confidence of others. Serves as a resource and escalation point for team members by answering questions, modeling best practices, and offering constructive feedback on accuracy, completeness, and adherence to department standards.
Physical Requirements
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Office - The noise level in the work environment is usually moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PI287470350