Senior Manager, Agentic Commerce – Product Management

Job Description

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Senior Manager, Product Management, will support development and execution of the product roadmap. Reporting to the Director, Agentic Commerce Solutions, this colleague will contribute to defining and evolving Agentic capabilities, translate strategy into detailed product requirements, and partner across Technology and dependent product teams to deliver scalable, future-proof network services.

Responsibilities

• Support development and execution of the product roadmap for Agentic Commerce Solutions, aligning to enterprise priorities and evolving industry standards
• Translate product strategy into detailed requirements, user stories, and functional specifications for assigned capabilities
• Partner closely with Technology teams to support build execution, clarify requirements, and ensure delivery against defined milestones
• Collaborate with cross-functional stakeholders (e.g., Risk, Strategy, GTM, Architecture) to ensure solutions are secure, scalable, and aligned to enterprise needs
• Collaborate cross-functionally to design and deliver Agentic Commerce capabilities (e.g., tokenization, identity, intent capture), ensuring alignment with architectural principles and standards
• Support integration efforts across dependent platforms and products, helping to identify gaps and drive resolution
• Own and manage delivery timelines, risks, and dependencies across assigned workstreams
• Contribute to documentation, including product specs, integration guides, and internal communications
• Stay informed on emerging industry trends, protocols, and competitive developments in agentic and digital commerce

Qualifications

• 6+ years of experience in product management within payments or digital commerce, with exposure to tokenization, authentication, or digital wallets

• Foundational understanding of payments ecosystems, APIs, or digital commerce platforms

• Experience translating business requirements into product or technical specifications

• Ability to work cross-functionally in a matrixed organization and manage multiple stakeholders

• Strong problem-solving and analytical skills, with attention to detail

• Effective communication skills, with the ability to articulate ideas clearly to both technical and non-technical audiences

• Familiarity with Agile development methodologies and product delivery processes

• Interest in evolving industry standards and protocols (e.g., EMVCo, agentic commerce frameworks)

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​