Senior Manager - Change Enablement and Training

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

The Senior Manager, Change Enablement and Training will support GCS Marketing’s transition to the future-state marketing execution model powered by Project Flywheel. Reporting to the Director, Change Enablement and Adoption, this role is responsible for delivering hands-on training and enablement that ensures marketers, analysts, and leaders are prepared to adopt new tools, processes, and ways of working.

Project Flywheel is the enterprise-wide initiative reimagining how American Express plans, builds, and delivers marketing by connecting technology, operations, and people. This role will focus on translating change into practical, role-based learning experiences that reduce friction, build confidence, and accelerate adoption across GCS Marketing.

Key Responsibilties:

• Design and deliver role-based training pathways for marketers, analysts, and leaders aligned to Flywheel ways of working
• Develop clear, actionable learning assets including playbooks, quick-start guides, and day-one readiness materials
• Partner with Product and Marketing Operations to translate new capabilities into practical, “how-to” guidance
• Provide hands-on enablement support through office hours, launch support, and embedded coaching during early adoption phases
• Track training completion, readiness indicators, and common adoption challenges to inform continuous improvement

Minimum Qualifications

• Experience designing and delivering training or enablement programs within complex, matrixed organizations
• Demonstrated ability to translate new tools, processes, or capabilities into clear, role-specific guidance
• Strong communication skills with the ability to simplify complexity and drive understanding
• Comfort operating in fast-paced, evolving environments and adapting enablement approaches as needs change
• Bachelor’s degree required
  

Preferred Qualifications

• Experience supporting large-scale transformation or ways-of-working initiatives
• Familiarity with enterprise marketing platforms (e.g., Adobe or Salesforce Marketing Cloud)
  

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions