Senior Manager-Client Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The Global Client Group (GCG) sits within Global Merchant and Network Services (GMNS) and serves American Express’ largest and most complex global merchants, across retail, online and travel-related industries. Our vision is to be the indispensable partner of choice for our merchant customers to facilitate global commerce. Our mission is to drive business growth and deliver superior business and financial results through delivering premium value, excellence in service, and increased customer engagement through innovative solutions.

As a Senior Client Manager in GCG, reporting to the Vice President, Global Client Group Online, you will be responsible for managing a portfolio of strategic online partners across technology, digital advertising, business services as well as developing a global strategy and account initiatives to drive growth with this dynamic set of clients. This is an excellent opportunity for a self-motivated individual who is interested in further developing general management and business development skill sets while working with some of the world’s leading companies in an environment where innovation and new thinking is highly valued and encouraged.

Key Responsibilities:

· Develop a deep understanding of client business models, strategy and priorities and manage the end-to-end global client relationship, as well as developing holistic strategies which deepen American Express’ profitability, relevance, and engagement with these strategic clients.

· Drive & expand charge volume globally in new regions/channels and uncover business transformational opportunities that deliver against mutual objectives.

· Collaborate with a broad range of key business partners such as Pricing, Finance, Risk, Legal and Operations across American Express, to create profitable deal constructs, value levers and pricing scenarios for use in Card Acceptance & related contract negotiations.

· Partner with global payments consulting and servicing teams to proactively resolve operational challenges.

· Identify opportunities to drive tangible merchant value leveraging Enterprise capabilities.

· Create global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results.

· Open doors to C-suite and key decision makers establishing value of American Express acceptance and creating buy-in on business building opportunities.

Minimum Qualifications:

· Experience in client management required – expertise in payments and B2B experience a plus

· Strong executive presence with a track record in developing relationships at all levels to sell-in transformational initiatives

· Excellent influencing and collaboration skills, internally and externally

· Strong strategic thinking, analytical and problem resolution skills

· Proven ability to drive results in a highly complex and dynamic external marketplace

· Experience negotiating client agreements and contracts

· Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize

· Ability to develop and implement creative solutions to marketing, financial, operational, and other business problems

· Team player who enjoys working in a fun, smart, fast-paced, and dynamic environment

· Excellent oral/written communication and presentation skills a must

· Thrives in an ambiguous environment and quickly changing external marketplace 

· Bachelor's degree required

· Candidate must reside in or be willing to relocate to the Greater NYC Metro area

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions