Senior Manager-Delivery Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Network & Acquirer Solutions (NAS) team is at the heart of American Express. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners and customers. The Network & Acquirer Capability and Data Team within NAS works to deliver digital products and services for merchants, network acquirers and issuers, and payment facilitators such as ATM/debit, point of sale authorizations & submissions, transaction pricing, disputes and settlement that meet the evolving demands of our global payment network. The wide range of solutions we develop enable the enterprise to attract new customers, operate in new markets, react to regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your business solution design, agile product, data stewardship, quality assurance and operational readiness skills while incorporating an industry perspective in a collaborative, diverse and inclusive team environment.

About the Role

We are seeking a skilled Product Delivery & Integration Manager to join the Network & Acquirer Capabilities and Data team within NAS. This position will oversee the end-to-end delivery of cross-functional products, engaging with various technology and product teams. The successful candidate will be responsible for defining and delivering capabilities in alignment with the Network & Acquiring Product strategic roadmaps.

The incumbent will collaborate closely with Product Management, the Envisioning Team, Product Owners, Network & Acquiring capability owners, and other stakeholders to advance program outcomes that enhance delivery predictability and support best-in-class product delivery across the organization. We welcome applicants who are passionate about leading agile delivery initiatives in complex and rapidly evolving environments.

What you’ll do:

·Drive the delivery of product roadmaps focused on deliverables and outcomes.

·Serve as the primary contact for teams and stakeholders from the start of an initiative through to delivery.

·Coordinate teams to plan and execute against product roadmaps, manage and escalate issues and risks as needed to support timely and effective delivery, and provide regular progress updates.

·Monitor value delivery and sequence initiatives to align with expectations.

·Contribute to the investment decision and capacity allocation processes by providing input on sequencing and highlighting other delivery considerations including dependencies.

·Work collaboratively to gain agreement from downstream stakeholders.

·Document and maintain plans through partnership with the product/business leadership and all key stakeholders

Minimum Qualifications:

The ideal candidate will have the following attributes & experience:

• 7+ years of Program Management experience developing and managing complex programs / projects / products.
• Proven ability to influence and gain alignment at all levels of the organization including senior leadership.
• Superb communication, facilitation and collaboration skills across band levels, locations, and time zones.
• Ability to translate strategy into clear and specific objectives and plans.
• Passion for sharing knowledge and understanding.
• Experience managing the full product management lifecycle that requires a deep understanding of business domain and technical expertise in payments - a plus
• Experience in Agile / SAFe principles and frameworks quality and testing best practices.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.