Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

In this role, you will execute the vision and strategy and deliver the roadmap for Platform Services & Strategy team under the Acquisitions Product Governance and Decision Platform team. You will lead a product vertical and manage a high-performing and nimble team of product owner/analysts, and partner with Technology, UX Design, Application Journey, Analytics, Risk, Compliance and Privacy stakeholders to deliver global and scalable capabilities and initiatives that will directly contribute to the success of our company.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for digital innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

You will be responsible for:

• Driving solutions to execute the global acquisition orchestration roadmap and support various acquisition journey and market requirements.
• Collaborate with partners to drive and influence decisions on forwarding builds and solutions on the new orchestration platform and enable, when possible, to scale solutions to all markets, channels and products.
• Leading complex compliance-driven initiatives across multiple platforms, markets and products to strengthen controls and reduce overall risks for the company.
• Owning key stakeholder relationships across journey experience, compliance, risk and engineering for PSS owned products & functions.
• Owning product discovery by forming hypotheses, defining objectives and key results, and recommending options that best balance cost-benefit to achieve defined outcomes
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.
• Prioritizing and coordinating initiatives to reduce friction, reduce pend rates and increase automation rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with compliance and data management teams via annual and sprint planning.
• Leading, coaching and developing Product Owners.
• Working with the Director, and partner product teams to identify discovery outcomes and development feature backlog.
• Delivering your goals and outcomes throughout the product lifecycle, partnering with Release Train Engineer to manage cross-team dependencies.

Minimum Qualifications

• Product Management experience in an Agile environment.
• Proven ability to execute against a product vision, strategy and prioritized backlog.
• Excellent communication and collaboration skills.
• Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
• Strong relationship management skills with ability strengthen business partnerships across business units and key functional support areas.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.
• Ability to coach and motivate team members and foster a diverse and inclusive team culture, encouraging input and from all team members.
• A good balance of technical knowledge and business acumen.
• Ability to delegate effectively and empower and support decision-making.
• Ability to analyze data and processes to identify creative solutions and drive incremental improvement.

Preferred Qualifications

• Experience running cross-team discovery for new products and product enhancements is a plus.
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus.
• Platform and Data Product experience is a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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