Senior Manager - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty & Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Rewards Checking Account, the Amex High Yield Savings Account, Send & Split, and Amex Personal Loans. Additionally, we are also exploring product development of an acquisition framework aiming to simplify Amex’s product acquisition architecture and frontend experiences, particularly in our mobile app. The Senior Manager, Digital Product Owner, will be responsible for leading digital product development of features related to our remit across app and web. The role will also involve direct people leadership, with responsibility for managing an Associate Product Manager.

They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.

The successful candidate will be responsible for:

• Driving growth in engagement of our core digital experiences through defining best-in-class digital capabilities.
• Playing a critical role in defining, developing, and deploying new & emerging platform features across product lines.
• Leading the vision and execution of a new acquisition framework, including the modularization and standardization of financial product application components for improved front-end flexibility and efficiency.
• Partnering with teams across the organization to deploy digital functionality at scale, developing winning strategies for functional evolutions and improvements.
• Managing and mentoring an Associate Product Manager, including providing coaching, guidance, and support in day-to-day work and long-term development.
• Building and leveraging partnerships with other lines of businesses – creating strong relationships a bedrock of projects.
• Using a data-driven mindset – owning customer engagement and driving deep partnerships across the product development life cycle of emerging digital experiences.

This role may be subject to additional background verification checks.

Minimum Qualifications

• Minimum 5 years’ experience in Agile Product Management roles.
• Recent experience prioritizing work for a scrum team and using quantitative and qualitative data to drive backlog enhancements.
• Proven ability to maintain and drive a product strategy and lead an overall program of digital user experience improvements.
• Experience driving process flows and mapping to capabilities.
• Understanding how building relationships and managing stakeholders is additive to a great product.
• Experience delivering business results and influencing decisions.
• An ability to deal with a fast pace and changing needs.

Preferred Qualifications

• Technical expertise in applicable front-end and back-end technologies across native mobile app and modern websites.
• Familiarity with application and onboarding journeys, including how A/B experimentation can be applied.
• Understanding of the evolving compliance and regulatory requirements and environment that Amex is a part of.
• Experience driving UI/UX and how to work with personas, wireframes, process flows and designing for mobility.
• Understanding of Design Thinking principles.
• Experience in matrix organizations and cross-functional environments.
• Adept at managing complicated technical requirements like APIs and fragmented data platform components.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.