Senior Manager - Digital Product Management

Job Description

Owns the end-to-end front-end product experience for US Consumer Card Member journeys, translating business and customer needs into intuitive, high-performing digital experiences. Partners with design, engineering, and analytics teams to define requirements, prioritize roadmaps, and deliver scalable UI/UX solutions across acquisition surfaces touchpoints.

Drive journey improvements through capability led experimentation, reusable component integration and product refreshes.

Leverages A/B testing, customer research, and data insights to continuously optimize conversion, usability, and satisfaction. Manages a team of product analysts, sets strategic direction, and ensures alignment with accessibility requirements, and compliance/regulatory guidelines.

Acts as a key stakeholder liaison across cross-functional groups (engineering, design systems, marketing, legal/compliance) to drive consistent, best-in-class customer experiences.

Responsibilities

What You’ll Do

• Lead experimentation focused on capability level optimizations ensuring tests are well designed, well measured and actioned
• Partner closely with rapid experimentation team to align on test strategy, scope and scale learnings across journeys
• Partner closely with Platform team to champion consistency and alignment across digital acquisition experiences with an emphasis on speed to market, quality and efficiency
• Collaborate across marketing, design, analytics and engineering to deliver robust journey improvements at pace
• Lead and develop a team of POs communicating priorities and outcomes clearly

Qualifications

What We’re Looking For

• 5+ years of digital product management experience with strong delivery and stakeholder leadership
• Strong background in data-driven optimization and feature delivery
• Proven people leadership and cross-functional execution
• Excellent communication skills and comfort working in fast-paced, ambiguous environments with strong operational risk mindset
• Agile expertise: experience with personalization and experimentation tooling (including GenAI fluency)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​