Senior Manager - Digital Product Management (Agentic AI Innovation)

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Global Commercial Services and Enterprise Solutions (GCSES) organization was created to bring together all digital product experiences, with the goal of deepening engagement and strengthening customer satisfaction.

About the Team:

AI is reshaping the future of commerce and redefining the experiences our Corporate and Small Business customers expect. The Corporate Capabilities team within GCSES leads the development for agentic products—developing intelligent, adaptive systems that transform how our customers interact, transact, and grow.

How You’ll Make an Impact:

As Senior Manager, Digital Product Management (Agentic AI Innovation), you will ensure that the delivery of agentic products is operationally sound, compliant, and scalable. You’ll translate product strategy into delivery execution, overseeing governance, testing, and validation processes that meet enterprise risk and AI governance standards. You’ll work closely with Product Managers, Engineering, and Governance teams to bring agentic solutions to market safely and effectively.

Key Responsibilities:

• Operationalize Product Strategy: Translate product vision and roadmap into executable development plans, ensuring all milestones, dependencies, and risks are tracked and mitigated
• Governance & Compliance Stewardship: Lead navigation through enterprise AI governance processes — including documentation, model approvals, risk assessments, and regulatory alignment
• UAT & Validation: Oversee user acceptance testing, model validation, and deployment readiness for agentic solutions. Maintain robust documentation and ensure traceability from requirements through delivery
• Model Lifecycle Management: Manage model health and compliance post-launch — monitoring performance, retraining needs, and ongoing evaluation against AI risk and fairness standards
• Cross-Functional Coordination: Partner closely with Product Management, Technology, Risk, and Legal to align on delivery timelines, security standards, and operational readiness
• Continuous Improvement: Establish repeatable frameworks and best practices for agentic product delivery — optimizing for quality, speed, and governance consistency

Minimum Qualifications:

• 5+ years of experience in product development, technology delivery, or program management, ideally in AI, fintech, or enterprise platforms
• Deep understanding of governance, compliance, and risk management frameworks for AI or data products
• Proven success managing end-to-end delivery cycles — from design through testing and launch
• Strong partner management skills, with ability to communicate technical and risk topics clearly to non-technical audiences
• Meticulous attention to detail, documentation, and execution discipline
• Comfortable operating in an innovation-driven, highly regulated environment

Preferred Qualifications:

• Experience with AI model governance, validation, or responsible AI processes
• Familiarity with risk and control frameworks (e.g., model risk, data privacy, security)
• Background in financial services, payments, or regulated technology delivery
• Bachelor’s degree in Engineering, Business, or related field; advanced degree

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.