Senior Manager - Digital Product Management (Card Development)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Enterprise Solutions, the US Card Product Development team is seeking a dynamic individual to help create and bring to market the next generation of card-related innovative products, benefits, and marketing capabilities.

We are looking for a unique individual who is customer-focused and can both think strategically and implement successfully. This individual will need to excel at conceptual thought leadership, effectively influence partners to align behind a vision, and thrive in a fast paced and constantly evolving environment to bring these concepts to life. A broad spectrum of skills is required, including strategy and concept development, process design, project management, implementation experience, building and leveraging relationships partners to drive results.

This is a great opportunity to shape the future direction of American Express’ value to our commercial customers while learning our core business, marketing, and technology functions through close partnerships with all the teams required to launch products.

Key Responsibilities:

• Lead the launch of new products, benefits, and marketing capabilities working across all card products
• Provide thought leadership during concept development, end-to-end user experience design, and feasibility assessment
• Lead key operational processes and integrations by partnering and managing relationships with collaborators in Product Management, Marketing, Technology, Risk, Servicing, Legal and Compliance
• Understand business goals and customer needs and identify creative ways to leverage technological capabilities and/or other creative solutions to meet those needs
• Lead GCS-wide strategic initiatives to drive business results, improve customer experiences, and increase agility in product development
• Occasional travel

Minimum Qualifications:

• Ability to identify and understand business needs and turn them into technology requirements; ability to understand the details of complex processes and an orientation toward process improvement and innovation; prior experience with payments and agile product development / delivery a plus
• Ability to lead end-to-end product development process in a highly focused fashion
• Strong project management, collaboration, communication, and presentation abilities
• Motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
• Creative and innovative problem solver who is comfortable with ambiguity and evolving strategies
• Consistent track record of getting results in a highly matrixed organization, capable of influencing and building internal alignment across multiple lines of business and support groups
• Passion for doing what is right for the customer
• Embodies a "team" mentality in all you do, with strong ability to take ownership for progressing project delivery
• Bachelor's degree and 5+ years of related experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.