Senior Manager - Digital Product Management (Identity/Access)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a Senior Manager of Product Development, you will play a pivotal role in shaping and executing our Identity and Access Management (IAM) strategy—a foundational capability and customer need underpinning the digital experiences we build for our Global Commercial Services (GCS) customers. You will drive both strategy and execution, ensuring IAM solutions enable seamless, secure, and scalable experiences across products and platforms.

In this role, you will collaborate with product, technology, architecture, and design teams to define strategies and deliver capabilities that balance security with usability. You will transform complex requirements into clear, actionable roadmaps, ensuring IAM solutions not only safeguard our customers but also empower their engagement with American Express products.

This role is ideal for a strategic yet execution-driven product leader who thrives in cross-functional environments, understands enterprise thinking, and is passionate about delivering trusted, customer-centric solutions at scale.

Key Responsibilities:

• Define and drive the strategy for IAM capabilities across the GCS ecosystem, ensuring alignment with customer needs and business priorities
• Translate strategic vision into execution by developing clear roadmaps, leading prioritization, and managing delivery of IAM features
• Drive strong collaboration across business, product, engineering, design, risk, compliance, and additional cross-functional teams to prioritize and execute key initiatives
• Identify opportunities to enhance existing capabilities to improve scalability and better meet customer and business needs
• Take a big-picture perspective, ensuring IAM capabilities integrate seamlessly across multiple customer journeys and lines of business
• Leverage data-driven insights to refine experiences and capabilities
• Communicate product strategies and updates to senior leadership and key partners
• Occasional domestic travel

Qualifications:

• 4+ years of experience in product management, product development, or a related field, with a strong focus on digital experiences and capabilities
• Proven track record of driving complex, cross-functional initiatives from strategy through execution
• Strong ability to collaborate across teams and drive alignment on priorities and execution
• Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
• Strong analytical skills with experience using data to guide decision-making
• Ability to navigate ambiguity and simplify complexity into clear, actionable plans
• Exceptional collaboration and stakeholder management skills, with the ability to influence across product, tech, and design organizations
• Excellent communication skills, with the ability to articulate vision, strategy, and outcomes to diverse audiences
• Bachelor's degree

Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.