Senior Manager - Digital Product Management (Small Business)

Job Description

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. The Small Business Product Strategy and Card Features team sits within our GCS Small Business Products organization.

This team is responsible for identifying and delivering high-potential opportunities that create lasting multi-product relationships with high-value customers. Working across Card, Card Lending, Line of Credit, Banking, and Digital Experience teams, SBS Digital Strategy aligns the direction and purpose of the Small Business organization to support delivery of cross-product business digital experiences.

The Senior Manager, Digital Product Manager (Small Business) will play a key role in enhancing Small Business Membership through digital experiences that meet customer needs and drive cross-product adoption at scale. Specifically, this position will:

Responsibilities

• Owns the end-to-end strategy and delivery of cross-product digital experiences including defining the role and objective of a Holistic Business Action Center by defining strategy, prioritizing features, and supporting delivery and implementation

• Partner with SBS product line strategy team to realize opportunities for growth in the digital space

• Explore opportunities to embed AI into net new experiences built for small business

• Conduct market research and competitive analysis to identify opportunities for product innovation and market expansion

• Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization

• Build business cases to evaluate strategic initiatives and present recommendations to senior leadership

• Partner with Digital Experience teams to ensure product strategy aligns with customer experience goals

• Partner with GCS Marketing to support value proposition creation and marketing strategies that align with product strategy and overall small business objectives

Qualifications

• Previous experience in business or product strategy, product management, digital product management, consulting or similar fields
• Strong strategic acumen, analytical skills, and a demonstrated ability to interpret business and industry trends to identify opportunities and recommendations
• Experience in product strategy development and go-to-market planning
• Strong understanding of card, digital banking products, and small business financial needs
• Excellent project management skills with ability to lead cross-functional initiatives
• Comfort in ambiguity with an ability to learn quickly, “connect the dots”, challenge and innovate, and drive results
• Excellent relationship management skills - proven ability to build and strengthen relationships across all levels, both internally and externally. Proficiency in Excel, PowerPoint, and data analysis tools
• Bachelor’s degree
• NYC-based hybrid position

Preferred Qualifications:

• MBA
• Financial services industry experience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​