Senior Manager - Digital Product Management (@ Work Communications)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Senior Manager lead the product strategy for @ Work's communications experience, defining new features, shaping the customer journey towards a more personalized and engaging user experience. Your focus will be to ensure that the product meets our business goals and provides an optimal customer experience, while owning the long-term strategy, roadmap development, end-to-end product delivery, providing thoughtful design feedback, and building metrics to measure success.

This is a highly collaborative and cross-functional role, working in close partnership with key partners in Engineering, Marketing, UX, as well as GCS Product Management & Product Development teams.

• Balance customer needs and stakeholder input to define the product roadmap, prioritize features, and manage the backlog for timely and impactful market delivery
• Collaborate with engineering, marketing, product management, and product development teams to design, develop, and launch new features, delivering seamless, best-in-class communications experiences
• Partner on discovery with business subject matter experts and UX designers to grow revenue, improve customer experience, and differentiate our product
• Define and manage product strategy and development/release timelines, navigate complex dependencies, and clearly communicate impacts and updates to partners
• Build and actively lead a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams
• Monitor market trends, competitive landscape, and industry shifts in communications experiences to inform continuous product evolution
• Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities

Minimum Qualifications:

• Experience in digital product management, with a track record of delivering high-impact solutions
• Exceptional communication and relationship-building skills; able to engage, influence, and align partners to drive execution
• Good balance of technical knowledge and business insights, working with engineers and designers on large, complex production systems in an agile environment and possesses an ability to clearly describe tradeoffs with users and engineers
• Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
• Ability to work in a fast-paced environment with changing needs and limited resources
• Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality
• Bachelor’s degree

Preferred Qualifications:

• Proven leadership experience, with the ability to coach and inspire cross-functional teams
• “Driver” personality, constantly pushing toward transparency and delivery while balancing the need for collaboration
• Proven ability to track and successfully complete complex programs/projects on time, while keeping all partner groups informed and satisfied
• Strong experience with agile (scrum, Kanban, SAFe) and software development methodologies
• Experience with data and analytics to drive decision making and product improvement
• Ability to communicate effectively at all levels, including concise verbal and written executive-level communications
• Master's or MBA degree

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.