Senior Manager - Program Management, Change & Engagement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Are you passionate about leading change and inspiring teams to embrace new ways of working? We are seeking a dynamic Senior Manager to join the Value Co-Creation (VCC) Enterprise Program Team. In this role, you’ll be at the forefront of enterprise transformation - driving engagement, fostering alignment, and enabling adoption of new operating models across the American Express product development lifecycle.

You’ll serve as a key connector across business, product, and technology teams, helping to shape how we plan, collaborate, and deliver value. This is a highly visible role that blends strategic thinking with hands-on change leadership. 

The Program Manager will be a member of the VCC Enterprise Program Team (EPT), which operates cross-functionally to lead the overall transformation, including the design and delivery of change management, education, and communications to ensure successful adoption of the new ways of working. Key to the overall program’s success will be the partnerships formed across Technology, Business and Product leaders, as well as portfolio and planning teams, engaging them in the design and implementation of new processes and techniques. 

What You’ll Do

The Program Manager will be an instrumental thought partner in strategic change management, enabling adoption of new ways of working. Specifically, this colleague will: 

• Design and execute enterprise-wide engagement strategies that build awareness, drive adoption, and sustain behavior change across diverse stakeholder groups.

• Partner with colleagues to create communication plans and feedback loops that support transformation goals.

• Develop and facilitate content-rich experiences including awareness sessions, town halls, and community of practices that promote new ways of working.

• Create and curate enablement materials such as job aids, intranet sites, branded decks, and learning content that support team readiness and reinforce consistent messaging across transformation initiatives.

• Serve as a trusted advisor and visible change champion, providing guidance, answering questions, and supporting leaders and teams as they navigate new ways of working.

Qualifications

• Proven experience in change management, program management, and/or enterprise transformation.

• Experience designing and delivering change enablement strategies in large, matrixed organizations.

• Strong communication and facilitation skills, with a knack for simplifying complex ideas and ability to clearly communicate messages to a variety of audiences across functions and levels.

• Interpersonal and influencing skills with the ability to build cross-functional relationships.

• Proficiency in SharePoint and Microsoft PowerPoint and Excel. 

• Bachelor’s degree. 

Differentiators

• Background in management consulting or strategic planning.

• Familiarity with agile methodologies, and product development lifecycles.

• Experience working with C-suite or executive-level stakeholders. 

• Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space, 

• MBA or advanced degree. 

• PROSCI or related Certification

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.