Senior Manager, Tech Strategy - AI, Technology Business Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

The Strategic Workforce Planning (SWP) team within the Technology Business Enablement (TBE) organization helps American Express align its technology workforce with enterprise needs. The team serves as a strategic advisory partner to senior technology leadership providing Enterprise Technology Services (ETS), ensuring the right talent is available at the right place, time and within optimized global cost structure to support technology portfolio demand. SWP collaborates with ETS Portfolio, ETS Finance, Talent Acquisitions, Global Real Estate, Technology Vendor Management and other enterprise partners to deliver forward-looking, data-driven insights on workforce planning, organizational design, and location strategy - enabling coordinated decisions that support scalable growth and long-term business outcomes

The Sr. Manager, Tech Strategy – AI of SWP Team will play a key role in consulting ETS orgs and CIO on impact of AI on future of work while closely collaborating with internal ETS partners to drive enablement and validation

How will you make an impact in this role?

The Sr. Manager, Tech Strategy – AI of Strategic Workforce Planning Team will be responsible for defining, shaping, and enabling the team’s AI capabilities. This includes defining, maintaining and enabling the AI solution roadmap, identifying high-impact use cases, and ensuring alignment with broader ETS Strategies. In addition to this, the role would also be supporting SWP’s Directors and Vice Presidents in recommending CIO office and partner teams on strategies to advance an AI-enabled ETS workforce aligned with industry and technology trends

Key Responsibilities:

• Lead SWP AI strategy workstream indepdently within SWP Strategy and Solutions Enablement team driving SWP AI initiatives; ensuring high-impact results
• Partner with TBE and ETS stakeholders to define and advance the AI vision, roadmap, priorities, milestones, and measurable success metrics aligned to workforce strategy objectives
• Build AI roadmaps that show how to convert a technology strategy into a feasible implementation
• Support AI capability development efforts by contributing to requirements definition, use-case prioritization, solution design validation, and adoption planning for SWP AI initiatives
• Ensure high-quality execution of deliverables, adhering to timelines, budgets, and alignment with workstream goals
• Drive change enablement and stakeholder alignment to ensure effective implementation, socialization, and sustained adoption of AI-enabled SWP capabilities
• Ensure strategic alignment between TBE tools, AI initiatives, and broader enterprise workforce and technology strategies
• Lead ongoing market sensing and research across AI, emerging technologies, and workforce trends to evaluate the impact of new capabilities and inform forward-looking, AI-enabled ETS workforce strategies in a rapidly evolving landscape
• Develop executive-level presentations to inform and influence decision making through compelling storytelling

Minimum Qualifications:

• MBA or equivalent qualification preferred; Bachelor’s degree in Business, Computer Science, Engineering, Data Science, or a related field considered as an advantageous
• Background in management consulting or internal consulting, with experience delivering initiatives across technology strategy domains such as AI Advisory and Enablement, Tech M&A, CIO Advisory, Digital Transformation, Technology Value Creation, Emerging and Future Technologies, and Portfolio Rationalization
• Preferred experience across AI/ML strategy, product management, technology strategy, strategic workforce planning, people analytics, and/or talent management initiatives
• Demonstrated ability to analyze complex technology and industry trends and translate insights into clear, actionable strategies
• Demonstrated experience developing AI or emerging technology roadmaps, translating strategic vision into actionable implementation plans
• Proven ability to build business cases, define use cases, and evaluate ROI for AI or advanced analytics initiatives
• Strong understanding of AI/ML concepts, including generative AI, automation, predictive analytics, and enterprise AI platforms (technical depth not required, but strong working knowledge expected)
• Program management experience leading end-to-end strategic initiatives across key business verticals preferred
• Strong hands-on familiarity with AI-powered research and productivity tools, with demonstrated ability to integrate AI into day-to-day workflows and strategic problem-solving
• Preferred familiarity with AI governance, responsible AI frameworks, and data privacy considerations
• Demonstrated strengths in relationship building, customer-centric design, customer journey mapping, and external benchmarking
• Preferred experience collaborating with external vendors, startups, and industry innovators to evaluate disruptive technologies and assess their applicability within the payments ecosystem
• Preferred experience supporting business-critical, cross-functional initiatives to assess and integrate technology strategy within broader enterprise objectives

Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions