Senior Salesforce Administrator Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Salesforce Administrator Analyst to work in Merrimack, NH or Covington, KY!

The Role

You will have a daily impact by assisting our end users with technical support inquiries and create or enhance CRM capabilities in Salesforce.com using system configuration, clicks not code. The experiences you create will be used by our client facing associates. You will have to deeply understand our clients, deeply understand our associates, and think strategically about enabling an amazing experience using Salesforce cloud ecosystem that enables our associates to meet our client’s needs.

The Expertise and Skills You Bring

• Bachelors or equivalent.
• Salesforce.com Administrator certification required.
• Salesforce.com App Builder certification required.
• Salesforce.com Advanced Administrator certification required.
• Salesforce.com Platform Developer 1 or another advanced consultant certification desired (If not held at start of role, expected within 6 months)
• 4+ Years application support.
• Strong Communication abilities
• Active listening skills and excellent written and oral communications skills are essential for interactions with our users.
• Strong Documentation skills are required to maintain our solution knowledge base and to share step-by step instructions with our users.
• Ability to empathize with customers and convey confidence while paying attention to detail.
• Organization and Prioritization
• Ability to multi-task in a fast-paced environment.
• Ability to prioritize work based on business impact and SLAs.
• Achieve results while preserving relationships.
• Technical Acumen
• Ability to troubleshoot, capture logs, and debug Salesforce solutions leveraging configuration and code.
• Ability to analyze trends and recommend improvements.
• Expertise working with Microsoft Excel functions (e.g. VLOOKUP)
• Experience with Salesforce.com or similar applications.
• Ability to understand relational databases.
• Experience with SQL.

The Team

Your work will support the client and associate experience for Fidelity’s Workplace Investing business. Workplace Investing (WI) helps millions of people save and invest through workplace savings plans. WI builds lifetime relationships with customers and provides employers with cost-effective, integrated employee benefit solutions. The company serves customers online and over the phone. WI business consists of four different product lines Defined Contribution (DC), Defined Benefits (DB), Health & Welfare (HW) and Stock plan services (SPS).

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.

Fidelity TalentSource, is the in-house temporary staffing provider for Fidelity Investments. Unlike traditional staffing agencies, we are an internal business unit within Fidelity’s Talent Acquisition team, dedicated to recruiting talent from various backgrounds for roles in Fidelity’s regional and investor center locations. Our mission is to help you experience Fidelity’s diverse and inclusive workplace while expanding your skill set and professional network, with the ultimate goal of conversion to full-time employment as part of Fidelity’s long-term strategy.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.