Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Senior Systems and Support Analyst to work in the Enterprise Technology Group within Fidelity Investments Westlake TX, Salt Lake City UT, Durham NC or Merrimack NH.
The ideal candidate is passionate about troubleshooting, thrives in fast paced situations, and is eager to grow their technical and coordination skills in a multifaceted environment!
The Role
We are seeking a technical problem solver with a solid background in production support to join our Major Incident Management team. This hybrid role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments.The ideal candidate is passionate about troubleshooting, thrives in fast paced situations, and is eager to grow their technical and coordination skills in a multifaceted environment!
Team
The Fidelity Support Center (FSC) is Fidelity’s centralized enterprise monitoring and incident management hub. FSC supports a wide variety of environments including application, distributed systems, mainframe, network, cloud, end-user computing, and security. As the first line of defense for production incidents, FSC provides detection, coordination, critical issue, communication, and mitigation across the enterprise.The Expertise and Skills you Bring
- Bachelor’s degree or higher in a technology related field (like Engineering, Computer Science, Information Technology)
- A minimum of 5+ years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
- Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
- A self-starter and great teammate who can independently manage multiple responsibilities in a dynamic environment
- Strong hands-on experience and ability to automate with various scripting languages such as Python, Shell Scripting, etc
- Proven experience in implementing advanced observability practices and techniques at scale
- Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
- Perform second-level support using visibility tools such as Datadog and Splunk and expert hands-on experience with one or more (Datadog, Splunk, Grafana)
- Understanding of ITIL processes (Incident, Problem, Change Management)
- Highly effective business communication and influencing skills
- Relevant certifications (ITIL, AWS, Azure) are a plus
- Bonus: Retail trading, Asset Trading, or Financial Services Technology experience is a plus
- Cloud Platforms: AWS, Azure
- Operating Systems: Unix, Linux, Windows Server
- Scripting & Development: Shell Script, .NET
- Middleware & Integration: Tomcat, Apache
- Monitoring Tools: Splunk, Datadog, Grafana,
- Databases: Oracle DB, MS-SQL, Sybase
- ITSM Tools: JIRA, ServiceNow