The Team
Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We are a team of systems engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.
The Expertise You Have
- Bachelor’s degree in computer science or equivalent
- 8+ years hands-on experience as a systems engineer
- Demonstrated experience as an engineer responsible for designing, developing, testing, supporting, and solving the Contact Center and telephony products
- Hands-on experience with Amazon Web Services (AWS) and Amazon Connect
- Design and implement cloud-based integrations leveraging AWS services such as Lambda (using Node.js or Python), DynamoDB, CloudFormation, and others
- Hands-on experience with Jenkins, including authoring and maintaining declarative CI/CD pipelines and libraries
- Proficient in troubleshooting and resolving complex application issues using CloudWatch and other monitoring tools
- Provide documentation, knowledge transfer, and architectural guidance to internal teams
- Work cross-functionally with internal teams (cloud, security, telephony, support) as needed
- Experience with version control and CI/CD for deployments
- Proficient in troubleshooting and resolving complex application issues
- Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
- Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
- Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
- Self-starter, curious, collaborative, innovative, eager to learn and guide others every day
The Value You Deliver
- Write high-quality code for our applications that is reliable, scalable, and reusable
- Understand the leadership vision and execute on that vision
- Strengthen and promote the culture of innovation by setting examples
- Find creative ways to get things done, and do them right
- Develop a culture of best-in-class software engineering practices
- Exercise a passion for keeping your knowledge up to date with the latest and greatest
- Ensure the high level of integrity in the team
- Take ownership and accountability for figuring out what needs to be done
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and cultivating a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.