Senior Systems Engineer – Enterprise Document Management
The unstructured data space served by Enterprise Document Management (EDM) Systems is growing in scope and importance across Fidelity. The EDM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving that is essential to Fidelity’s value proposition. As a Senior Systems Engineer – Enterprise Document Management you will provide complex operational support and problem resolution for the EDM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.
The Expertise We’re Looking For
In this role, you will be responsible for monitoring, maintaining, and updating the Filenet and Documentum platforms along with their associated infrastructure. Additionally, you will play a key role in the modernization initiative to migrate Documentum/Filenet to Nuxeo SaaS (Software-as-a-Service) environments.
We are seeking a highly motivated Engineer who can collaborate closely with product leaders, scrum teams, and production support to develop, maintain, and enhance the ECM system. The ideal candidate should possess strong knowledge and hands-on experience in ECM administration and development with one or more of the following platforms: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management solutions.
The Skills You Bring
The unstructured data space served by Enterprise Document Management (EDM) Systems is growing in scope and importance across Fidelity. The EDM landscape is being modernized using cloud native scalable solutions and with the continued investment and innovation in electronic records management, document archiving that is essential to Fidelity’s value proposition. As a Senior Systems Engineer – Enterprise Document Management you will provide complex operational support and problem resolution for the EDM platforms and associated infrastructure. You will consult with management, delivery teams and other IT (Information Technology) partners on all aspects of platform change to ensure a positive Customer and Associate Experience.
The Expertise We’re Looking For
- Bachelor’s degree preferred
- 8+ years of experience working with OpenText Documentum, IBM FileNet, Nuxeo or comparable Enterprise Content Management (ECM) platform.
- 5+ years’ experience of administration and support of an ECM platform experience
- Java/Shell/PowerShell programming is a plus
- Migration tool experience is a plus
- AWS Cloud, Tomcat/TC Server administration on Linux/Windows experience is a plus
In this role, you will be responsible for monitoring, maintaining, and updating the Filenet and Documentum platforms along with their associated infrastructure. Additionally, you will play a key role in the modernization initiative to migrate Documentum/Filenet to Nuxeo SaaS (Software-as-a-Service) environments.
We are seeking a highly motivated Engineer who can collaborate closely with product leaders, scrum teams, and production support to develop, maintain, and enhance the ECM system. The ideal candidate should possess strong knowledge and hands-on experience in ECM administration and development with one or more of the following platforms: IBM Filenet, OpenText Documentum, Nuxeo, or other comparable modern content management solutions.
The Skills You Bring
- Ability to perform Documentum upgrades and migrations with precision.
- Skilled in installing and configuring Documentum and/or FileNet components and services efficiently and reliably.
- Strong troubleshooting and diagnostic capabilities to resolve issues quickly and thoroughly.
- Proficient in creating and utilizing SQL and shell scripts to automate system tasks effectively.
- Willingness to participate in on-call support, change management, and maintenance activities to ensure seamless service delivery.
- Commitment to fostering an inclusive environment that values and leverages team diversity.
- Comfortable working within a highly matrixed organizational structure.
- Self-motivated with a strong work ethic and proactive approach to problem-solving.
- Excellent written and verbal communication skills.
- Delivering document management platform support that consistently meets or exceeds service level commitments.
- Applying systems administration methodologies, best practices, troubleshooting expertise, and staying current with industry trends.
- Building close, trusted partnerships that enable the successful achievement of business objectives.
- Identifying and analyzing issues and opportunities to enhance ECM solutions and services.
- Championing and advancing engineering excellence in the support of enterprise systems.
- Bachelor’s degree preferred
- 8+ years of proven development experience of Enterprise Content such as FileNet, Documentum, Nuxeo, or other comparable modern content management platforms.
- 5+ years’ experience of administration and support of an ECM platform.
- Ability to serve as a rotational team on-call resource in support of the organization’s service model
- Ability to perform ECM upgrades and migrations
- Proven ability to install and configure Filenet/Documentum components and services efficiently and effectively
- You can fix and diagnose issues quickly and thoroughly
- Your ability to build and use shell scripts effectively in the automation of systems tasks
- Knowledge of cloud solutions for Enterprise Content Management.
- RDMS knowledge is a plus.
- Experience in working in an agile environment
- You are able and willing to work in a highly matrixed environment
- You have good written and verbal communication skills
- Apply systems administration methodologies, best practices, and trends
- Analyzing issues and opportunities that help improve ECM solutions and services