Job Description:
Software Engineer- Production Support
This position is for a Distributed Developer / Support Engineer within the R4 Responsive Customer and Account Maintenance Team covering multiple products in the Brokerage Recordkeeping Technology organization.
This Engineer will be responsible for responding to production incidents. You will closely with our business partners responding to application specific questions and work with the product teams to promote availability, resilience, and stability.
Skills Required
College degree in Computer Science or related field
Knowledge of Java, Datadog, Cloud (AWS)
Experience triaging production issues, locating performance improvements, and working with developers on production resolution
Responsibilities
This associate will assist in responsive scope:
Distributed On-Call Support
Ad-hoc Research/Analysis Requests
DR Testing
Audits
Code Reviews
Patching
Rehydration
Maintaining Playbooks
Collaboration with Ready Pillar
Certificate Management
Maintaining Reliability and Observability within the CAM Application.
Mainframe focus on Stability of the CAM Application which has critical Tier 0 and Tier1 Applications
Certifications:
Category:
Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.