Solutions Engineer, Mortgage & Collections

Summary

The Solutions Engineer, Mortgage & Collections Systems serves as the technical expert and strategic partner for the credit union's mortgage servicing (ICE MSP) and collections (Temenos) platforms. This role bridges business operations and IT, ensuring seamless integration across lending systems while driving both enterprise improvements and daily operational reliability.

Responsibilities

System Design, Integration, Administration

• Serve as the primary subject matter expert for mortgage servicing systems (ICE MSP), collections systems (Temenos), and their integrations with Encompass LOS, DNA, document management, and compliance/risk platforms.
• Partner with Mortgage Servicing, Collections, Lending, Compliance, Risk, IT, and vendors to translate business needs into system requirements, configurations, and technical solutions.
• Support system enhancements, upgrades, patches, and integrations, ensuring minimal disruption to operations and alignment with enterprise architecture standards.
• Develop architecture scripts, custom integrations, and system automations involving Encompass, third-party appraisal/credit systems, and compliance tools.
• Lead enterprise-level improvements, data integrations, reporting/analytics enhancements, and automation across mortgage and collections systems.
• Maintain current working knowledge of MSP, Temenos, and peer system features, releases, and updates.

Documentation and Change Management

• Develop and maintain documentation for product builds, configuration, procedures, testing, and corrections.
• Lead definition of requirements, testing, and implementation of system enhancements and releases.
• Integrated into daily, weekly, and sprint development activities; lead enterprise testing, release planning, and cross-system deployment coordination.

Additional Responsibilities

• Troubleshoot issues in mortgage and collections systems.
• Advises business and technical partners in assessment of business need and resolution of business problems in a highly collaborative manner.
• Drives consensus building and conflict resolution.
• Balances competing priorities in a time-sensitive environment to meet deadlines.
• Analyze information and evaluate the implications of a course of action or solution. Define problems, collect data, establish facts, and draw valid conclusions.
• Confident, comfortable communicator with strong written and verbal communication skills.
• Familiarity with AI/ML concepts and their application in systems analysis or mortgage and collection services.
• Experience with AI-enhanced platforms (e.g., Microsoft Copilot, chatbots, or predictive analytics tools) is a plus.

Qualifications

• Required: 5+ years of system administration and analysis in mortgage servicing (MSP/ICE), collections (Temenos), or related financial systems.
• Experience with credit union operations in mortgage and collections systems.
• Bachelor’s degree or equivalent work experience (4 years in lieu of degree).
• Preferred: Experience with MSP, LOS, Encompass, Temenos, and peer system integrations.
• Experience with integrations, workflow automation, and enterprise reporting tools.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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