Specialist - Advising

Compensation Type: HourlyCompensation: $20.85

Job Summary

The Specialist - Advising Center supports the Advising Central model and provides office management and triage advising services for presenting students. This includes managing transient student email and processing, advising on email support, assisting with SAP appeals, providing live chat coverage and phone coverage, offering front desk coverage and drop-in support, maintaining the website, offering programming support, and overseeing general office management. The Specialist provides customer service to new and continuing students, interacting with the Advising Center to ensure a seamless transition throughout the advising process. The position provides academic advising to students and supports them throughout program completion. The Specialist communicates with other student affairs areas to facilitate the consistent delivery of information and services, and refers students to other departments and resources as appropriate.

Student Support

• Works with students throughout the advising life cycle. Provides basic advising support to students regarding academic programs and contacts students, guarantors, and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, and by mail.
• Gathers information from students in order to understand and evaluate individual circumstances and interprets relevant policies, procedures, and guidelines to determine the best course of action.
• Advises students on issues that will impact their placement, enrollment, financial assistance, including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Participates in the planning, coordination, and implementation of advising activities for new and current students.

Customer Service

• Provides comprehensive customer service in a high-volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone, and electronically.
• Facilitates engaging presentations, first-semester course recommendations, financial aid support, and general support to new students and their families.
• Offers information on course selection, prerequisite authorizations, and other permissions needed for student registrations. Provides guidance on department and campus processes. Maintains Advising Center technology.

Clerical

• Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. General duties which may include scanning documents, distributing and processing mail, updating and ordering admissions/registration publications/forms, and various office supplies.
• Processes incoming transient student applications and maintains correspondence with academic advisors, students, and faculty/staff as needed.
• Maintains confidentiality of student records and other information. Tracks and inputs data related to Advising Center activity.
• Supports the work of other staff (i.e., student employees) as appropriate; facilitates communication of administrative activities and workflow to departments and areas within the Advising Center.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

• An Associate's degree or relevant clerical or customer service experience.
• At least three (3) years of progressively responsible clerical or student services experience in the area of the assigned specialized function, such as advising, career services, or higher education.
• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.