Specialist - Office of Talent Strategy

Compensation Type: HourlyCompensation: $20.85

Job Summary

The Specialist for the Office of Talent Strategy (OTS) supports the administration, development, and coordination of office programs and events while providing essential, in-person support to department administrators. Reporting to the Supervisor of the Accelerated Training Centers (ATC), this role plays a key part in fostering a culture that prioritizes student success within workforce development programming.

Accelerated Training Center Support

• Provides on-site administrative support to ATC operations and preparation for upcoming and ongoing training programs, meetings, and events.
• Responsibilities include, but are not limited to: assisting in the Center’s space and inventory scheduling requests; organizing supplies and inventory and informing supervisor of supplies that are running low in a manner that allows time for quick reorder before supplies are depleted; requesting laptop carts, access codes, and other technology support for class needs; ordering student workbooks and print materials from the Columbus State Print Shop; assisting with room and resource access, class set-up, and technology support as needed; and providing general administrative support to the team.

Program Support

• Provides comprehensive administrative support to enhance student success, departmental programs, and employer relations.
• Responsibilities include: Assisting with data collection, data entry, data organization, and data report requests in support of departmental initiatives; supporting the planning and execution of events, programs, advertising, and recruitment activities; checking, charging, and updating technology and supporting class materials and tracking sheets regularly to ensure availability for students; informing appropriate person(s) of missing, broken, or materials or technology that is not working properly in a timely manner in support of getting any problems rectified; updating departmental calendars and calendar invitations for timely program organization and scheduling; and providing general administrative support to ensure smooth operations and planning daily schedule and breaks in support those operations.

Customer Service

• Provides high-quality customer service, while fostering a welcoming and supportive environment for students.
• Assists students in navigating the center and completing interest forms.
• Responsibilities include: greeting and assisting students and other individuals as they arrive, ensuring they feel welcomed and supported; recognizing and distinguishing between existing students and walk-in customers who need help; helping students navigate the Center and directing them to appropriate resources; supporting students in completing interest forms and providing general guidance on available programs; assisting in responding to student inquiries in-person, by phone, and electronically in a manner and language that is most accessible to the individual, using interpreting devices where available; offering clear explanations and guidance on State, College, and department requirements and processes.
• Provides a positive and efficient experience for prospective and existing students by addressing their program requests promptly, patiently, and in a manner that addresses the needs expressed.

Data & Reporting

• Responsible for using technology and systems to track and report program results with ongoing data and inventory management to document student progress and allocation of resources.
• Maintains confidentiality and secured storage of student records and other sensitive information.
• Keeps accurate records of student and program details, as requested and in the designated electronic and/or physical spaces.
• Completes and maintains required documentation, including enrollment material, evaluation, test results, attendance, technology usage, and status reports.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Minimum Qualifications

• High School Diploma or Equivalent
• One (1) year of experience working in an office setting. Experience working with diverse socioeconomic groups and adult learning groups.

Additional Information

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time:

Full time

Union (If Applicable):

Scheduled Hours:

40

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.